Timee Officially Launches New Service 'Timee BPO' from May 11

Timee Inc. (Location: Minato-ku, Tokyo, Representative Director: Ryo Ogawa), provider of the gig-work service 'Timee,' will officially launch its new service, 'Timee BPO,' which features high responsiveness and flexibility by making maximum use of the spot work mechanism, from May 11, 2026. The company has been conducting trial operations of its BPO service since July 2025 (*1). After trial operations, having established its own operational know-how and seen an increase in successful cases among client companies, it has decided to officially release the service to expand its scope of provision.

Moving forward, the company will not be limited to its spot work platform business, but will consider developing diversified new businesses by leveraging its accumulated data and unique strengths.

◼︎Background of Launching New Business 'Timee BPO'

Since its establishment, Timee has been providing flexible work styles to over 13.4 million workers (*2), primarily in the logistics, food and beverage, and retail industries, under the mission of 'creating infrastructure that expands life's possibilities through 'work'.' On the other hand, a long-standing challenge for Timee has been its inability to provide sufficient options for workers who 'want to do office work' or 'want to utilize their skills and experience,' with office work recruitment accounting for only 1.07% nationwide (*3). There has also been a hurdle for service-using businesses, who find it 'difficult to imagine utilizing spot work for office tasks.'

Against this backdrop, the company is officially releasing 'Timee BPO,' where Timee itself will undertake the construction of operations optimized for spot work and accept business outsourcing.

It will provide workers with opportunities to thrive in more diverse environments while utilizing their skills and experience. For businesses, it will be possible to offer a scheme that simultaneously achieves business efficiency and resolves labor shortages.

Through the provision of 'Timee BPO,' the company aims to expand the possibilities for both workers and businesses.

(*1) Month of paid service commencement

(*2) As of the end of January 2026

(*3) Percentage of office administration, sales-related administration, and external administration occupations in the Spot Work Market Quarterly Report Q1 2026 (November 2025 - January 2026 period)

◼︎Features and Strengths of Timee BPO

Timee BPO is a 'fully variable model' BPO service that combines high responsiveness and flexibility, making maximum use of the spot work mechanism.

【Feature 1】Optimal Skill Placement: Highly capable workers with specific industry experience and skills (e.g., real estate sales, 30 years in call centers) are matched from a base of 13.4 million workers. Timee also provides training and education for each project.

【Feature 2】Overwhelming Flexibility with Orders Possible in Daily Increments: Utilizing the characteristics of spot work, orders can be placed in daily increments. Flexible staffing arrangements can be made to match core hours, such as intensive short-term support after an exhibition or handling overflow projects during peak seasons.

【Feature 3】Realizing Speedy Operations: Complicated training and recruitment processes are shortened, enabling operations to start as early as the next day.

【Feature 4】Establishing a Secure Operational System: A new Timee BPO dedicated call center capable of operating up to approximately 100 seats has been opened. It is equipped with security and operational systems that can flexibly handle large-scale projects, and there are plans to sequentially expand capacity as projects grow.

◼︎Voices from Repeater Workers at Timee BPO

◼︎Case Studies and Evaluations from Timee BPO Client Companies

During the trial operation period, 34 companies (*4) have already introduced the service, primarily in industries requiring speed and flexibility, such as IT/SaaS, advertising agencies, and human resources services.

【Success Story 1】Improved Achievement Rate through High Business Quality: By meticulously preparing talk scripts tailored to target demographics, a high appointment acquisition rate of over 3-6% per call was recorded for decision-makers (manager to representative class).

【Success Story 2】Overwhelming Speed of Setup and Flexible Resource Adjustment: Examples include 'achieving immediate staff increases of several person-months within a minimum of 2 business days from additional orders' and 'flexibly increasing or decreasing operational days in daily increments according to budget fluctuations,' demonstrating the unique agility of spot work. This prevents sudden resource shortages and loss of opportunities during peak seasons for client companies.

Client companies have highly evaluated the 'responsiveness' and 'quality of results' that were difficult to achieve with traditional employment or general BPO, stating the following.