Mori Building Releases Case Study on Reducing Order Processing Time by 50% Without Altering Customer Experience

OPRO Inc. announced the release of a case study featuring Mori Building Co., Ltd., highlighting a 50% reduction in order and billing processing time through the implementation of 'Form DX', achieving a 'soft-landing DX' that preserves the customer experience. By adopting Form DX, Mori Building reduced the time required for order-to-billing processes across approximately 1,500 annual projects by 50%. They achieved a soft-landing DX by digitizing only internal operations while keeping customer-facing document formats unchanged, enabling them to handle the increase in projects following the opening of large-scale developments without increasing headcount. Background: Managing over 100 buildings, primarily in Minato-ku, Tokyo, Mori Building had long managed about 1,500 annual order and billing tasks using Excel and paper, with each task taking about 90 minutes. The decision to implement was driven by the goal of 'optimizing internal operations without the customer noticing any changes' and OPRO's commitment to supporting the client. Operational results: Total order processing time was reduced by 50%, and document issuance time was cut by approximately 98%, from 10–15 minutes to just 12–18 seconds per document.