Kaitak Co., Ltd., provider of "Super-Denwa," an AI phone service that handles tasks, joins the Japan Call Center Association (CCAJ)

Kaitak Co., Ltd. (Headquarters: 19-6 Nakamachi, Shinjuku-ku, Tokyo / Representative Director: Tomonori Matsuki) joined the Japan Call Center Association (CCAJ) in May 2026. We will return the knowledge gained from the development and provision of the autonomous AI phone agent "Super-Denwa" to the activities of the industry association, and will work on common industry themes such as response quality, compliance, and human resource development from the perspective of a technology company. Background of joining. The call center industry faces multiple challenges simultaneously, such as labor shortages, the sophistication of customer service, and the strengthening of compliance requirements. The automation of telephone operations by AI is spreading rapidly. On the other hand, to make it a mechanism that functions in the field, steady accumulation of improvements based on the actual situation of the industry is necessary. We decided to join the Japan Call Center Association because we want to bring the implementation knowledge we have accumulated through the provision of the autonomous AI phone agent "Super-Denwa," such as automation of incoming call operations, utilization of call logs, and CRM integration, to the activities of the industry association and help the development of the call center industry.