Helpfeel Appoints Shiho Miyanaga as Director and COO

Helpfeel, Inc. (Headquarters: Kyoto, Japan; Representative Director & CEO: Isshu Rakusai; hereinafter: Helpfeel), which accelerates the social implementation of AI through the power of knowledge, announced that Shiho Miyanaga has been appointed as Director and COO.

Since joining in 2022, Ms. Miyanaga has led fundraising and business plan formulation as CFO, and from 2024, she has spearheaded the reorganization of sales and marketing divisions and the sophistication of budget-actual management as COO. With this appointment, Helpfeel will evolve from a "founder-centric organization" to an "autonomous organization led by a professional management team." We will not only deepen our presence in the domestic market but also accelerate global expansion starting from North America, challenging ourselves to grow our Japan-born knowledge data platform into a global standard.

＜Profile of Shiho Miyanaga, Director and COO＞

As a Director in the TMT sector of SMBC Nikko Securities' Investment Banking Division, she was involved in numerous IPOs and M&A support for technology companies. She joined Helpfeel, Inc. in 2022. As CFO, she contributed to raising a total of 2 billion yen. From 2024, she has been responsible for the business side as COO, involved in growth strategy planning and execution. She received the "Women in Finance Awards Asia 2022" Rising Star (2022) and the inaugural Grand Prix of the "Japan CxO Award" (2025).

■ Background and Overview of Appointment

Helpfeel has established a solid position in Japan, adopted by over 800 sites (※1) in enterprise sectors including finance and manufacturing. As generative AI permeates society, the true value of AI is unlocked by organized and structured "knowledge data." Therefore, Helpfeel provides the "AI Knowledge Data Platform," a foundation that supports AI performance, assisting companies in enhancing customer service and improving operational efficiency.

Helpfeel's expertise is not limited to Japan. Through the provision of "Gyazo," an image and video sharing service boasting 3.2 billion cumulative uses (※2) in 242 countries and regions worldwide, Helpfeel has accumulated know-how in product operation and marketing in the global market.

Building on these achievements, Helpfeel is now entering its "second founding phase," aiming for world-class growth as a "Japan-born global AI company." Moving forward, we will leverage our domestic and international business foundations to further expand domestic operations and fully launch global expansion starting from North America. To achieve this, a robust management execution system that supports discontinuous growth, in addition to product superiority, is essential. As part of strengthening this system for business growth, Shiho Miyanaga was appointed as Director and COO of Helpfeel, Inc. on March 26, 2026, following a shareholders' meeting.

※1: As of January 2026

※2: Number of image and video uploads

We have published articles from the perspectives of Mr. Rakusai and Ms. Miyanaga regarding this appointment. Please take a look.

▼Article by Director and COO Miyanaga here

https://note.helpfeel.com/n/ned43e64b51c0

▼Article by Representative Director and CEO Rakusai here

https://note.com/rakusai_isshu/n/na2fcdaa6249b

■ Comment from New Director and COO Shiho Miyanaga

Helpfeel is now at a turning point, entering its "second founding phase" where the management team functions organically to achieve discontinuous growth.

Our goal is to reach an ARR of 100 billion yen, with an IPO as a milestone, and beyond that, to realize a "global AI company originating from Japan." To achieve this, we aim to build a strong and diverse management team, establish sound governance, and evolve into a company trusted by customers and capital markets worldwide.

Helpfeel brings together diverse professionals, providing an environment where each individual can leverage their unique strengths and shine. By creating an environment where effort is fairly rewarded and members can maximize their potential, we will strongly support the growth of both our business and organization.

■ Comment from Representative Director and CEO Isshu Rakusai

Ms. Miyanaga's appointment as Director is a crucial milestone for Helpfeel to evolve into a truly global company.

Until now, Helpfeel has grown by leveraging the uniqueness of its products, but to compete globally, we need a "management model" that optimizes all current resources by reverse-engineering from an ideal future.

Since joining, Ms. Miyanaga has consistently provided solutions beyond my expectations, from capital policy to on-site sales reforms, and has driven the organization. By incorporating Ms. Miyanaga's perspective and executive power across all aspects of management, we will further enhance the accuracy and speed of decision-making and accelerate our challenge to "change the world with Japan-born technology."

■ New Executive Structure

‍‍Position Name

Representative Director & CEO Isshu Rakusai

Director & COO (New Appointment) Shiho Miyanaga

Executive Officer & CTO Hironori Akiyama

Executive Officer & CRO Ryo Eguchi

Executive Officer & CSO Shinpei Murakawa

■ "AI Knowledge Data Platform" Accelerating Corporate AI Utilization

The key to unleashing the true potential of AI lies in the quality of the "knowledge data" it references.

Helpfeel's "AI Knowledge Data Platform" is an information infrastructure that organizes and structures scattered FAQs, manuals, and various documents within companies, transforming them into "knowledge assets" that AI can utilize. Starting from knowledge, it supports a wide range of areas, from improving customer experience on websites to streamlining internal operations and marketing analysis using search and response logs. It has been adopted by over 800 sites, primarily enterprise companies in finance and manufacturing.

"Helpfeel" service site:https://www.helpfeel.com

■ Helpfeel, Inc. Overview

Founded: December 21, 2007 (Japanese corporation established on December 4, 2020)

Representative: Isshu Rakusai, Representative Director & CEO

Kyoto Office: Kawamoto Building 5F, 110-16 Goshohachiman-cho, Kamigyo-ku, Kyoto-shi, Kyoto 602-0023, Japan

Tokyo Office: Sumitomo Fudosan Yaesudori Building 4F, 2-14-1 Hatchobori, Chuo-ku, Tokyo 104-0032, Japan

URL: https://corp.helpfeel.com/

Helpfeel is a knowledge technology company that optimizes the vast knowledge assets held by companies into a format that AI can truly understand and utilize, building information infrastructure for the AI era. We deploy comprehensive AI solutions centered on three core AI services that provide end-to-end support for "creation, accumulation, and utilization of knowledge data."

• AI Knowledge Data Platform "Helpfeel" that strengthens corporate AI

• Knowledge Base "Helpfeel Cosense" for training AI

• AI "Gyazo" that remembers images and videos for you