CoinTax Inc. Announces the Launch of 'Agentforce x Slack Implementation Support Package' to Support Salesforce Agentforce

CoinTax Inc. announced today the launch of a new 'Agentforce x Slack Implementation Support Package' for Agentforce. This service establishes Slack as the foundation for internal communication, utilizes business data accumulated on Salesforce, and provides functions and mechanisms to incorporate AI into the business workflow starting from Slack and Salesforce operation screens.

By using the 'Agentforce x Slack Implementation Support Package', customers can establish an environment where they can utilize AI assistance in their daily operations while leveraging business data accumulated on Slack and Salesforce, for 1.5 months / 1 million yen.

Background

While interest in AI agents is increasing, many companies continue to face situations where they cannot move forward with implementation studies.

One of the main reasons for this is the opacity of costs.

When implementing AI tools, it often requires more initial investment than expected if it includes linking and developing with internal systems, environment construction, and internal rollout.
Furthermore, since there are also costs for operation, maintenance, and continuous tuning* after implementation, it tends to be difficult to judge whether the effect justifies the investment.

*Tuning refers to the work of adjusting and improving the accuracy and behavior of AI answers to match actual business content. In many cases, continuous review is required even after implementation, incurring corresponding costs.

In addition, there is a deep-rooted concern that if there is no personnel with technical expertise in-house, reliance on vendors will increase, resulting in further inflated costs.

Alongside such concerns about cost, the challenge of not knowing where to start is common to many companies.

AI tools are diversifying, and it is inherently difficult to determine what fits the company's own operations and existing systems.
Also, there are not a few cases where consensus building within the company does not progress due to anxiety about whether it will actually be used on the front lines after implementation.

As a result, there are many companies whose studies have stalled even though they are interested in AI.

Summarizing the challenges targeted by this package, they are as follows:

1. Anxiety about cost
Unable to see the total cost including licenses, construction, and operation, making it impossible to judge cost-effectiveness.

2. Inability to see where to use it
Unable to take the first step while it remains unclear which tasks to use it for and whether it will really fit into existing workflows.

3. Fragmentation of data and business
Although business data is accumulated in Salesforce, it is not in a state where it can be linked with AI and utilized.

Rather than implementing AI as a standalone entity, it is important to connect it with existing business data and daily workflows, and arrange it in a way that is naturally used while keeping costs down.

By combining Agentforce and Slack, we connect daily communication with business data accumulated in Salesforce, preparing an environment where AI can be comfortably utilized within the business workflow.

*1 Slack is a business chat tool primarily for companies and teams to communicate about work.
Not only can you communicate in real-time through messages, but you can also organize information by dividing rooms called 'channels' by topic.
Also, since file sharing, past conversation searches, and integration with other business tools are possible, it is characterized by streamlining internal information sharing and project management.

*2 Agentforce is [Note: Sentence incomplete in original text]