Teikyo University Hospital Implements Patient Experience DX System 'MediOS'

Contrea, Inc. (Headquarters: Shinjuku-ku, Tokyo; CEO: Kazuhiro Kawabata; hereinafter "Contrea") is pleased to announce that Teikyo University Hospital (Location: Itabashi-ku, Tokyo; hereinafter "Teikyo University Hospital") has implemented the patient-facing DX system "MediOS" across its various clinical departments.

■ Background and Challenges: Balancing Healthcare Staff Workload with Quality of Care

Teikyo University Hospital is a university hospital with 1,014 beds (975 general, 39 psychiatric) and a wide range of departments including internal medicine, surgery, orthopedics, obstetrics and gynecology, pediatrics, psychiatry, and oral surgery. As a designated advanced treatment hospital, it plays a critical role in emergency medicine and cancer care.

At Teikyo University Hospital, the volume of explanation tasks performed by doctors and nurses—such as hospital admission guidance, pre-operative explanations, test procedures, and anesthesia briefings—has increased significantly year by year. Amidst ongoing work-style reforms, managing time constraints has become a major challenge. Especially for a hospital with a high volume of emergency admissions, the ability to complete explanations and obtain consent within limited timeframes to initiate treatment quickly is a pressing issue.

■ Reasons for Adoption: Proven Track Record in University Hospitals and Alignment with Hospital Philosophy

The decision to adopt MediOS was driven by its extensive track record of operation across multiple departments and functions in large-scale hospitals, including national university hospitals. By observing its use at other university hospitals, the hospital recognized that MediOS is not merely a tool, but a platform capable of transforming patient engagement across the entire institution.

Furthermore, the decision was strongly influenced by how MediOS aligns with Teikyo University Hospital's philosophy of "Medical care that walks alongside patients and their families," serving as a means to not only improve operational efficiency for staff but also to enhance understanding and peace of mind for patients and their families.

■ Future Outlook

With the introduction of MediOS, Teikyo University Hospital will support routine explanation tasks—such as admission guidance, pre-operative briefings, and test explanations—using video content, realizing comprehensive patient-facing DX across multiple departments.

Furthermore, with the cooperation of the hospital's clinical departments, Contrea will work on creating content that reflects the hospital's specialized expertise. Contrea intends to leverage these valuable insights to develop highly versatile templates that can be utilized widely in medical settings across the country.

Teikyo University Hospital and Contrea will work together as partners to create a new "standard" for patient explanations and promote digital transformation in the medical field.

■ Comment

Dr. Hirotaka Kawano, Director of the Department of Orthopedic Surgery, Teikyo University Hospital / Dean of Teikyo University School of Medicine / President of the Japanese Orthopaedic Association