[Kawamura Hospital × Medical DX] Complete Examination Booking and Pre-explanation with Just One LINE Account

Common Creation Inc. (Headquarters: Fukuoka City, Fukuoka Prefecture, Representative Director: Kazuki Muta) announces that its reservation system, "Med-Well," has been adopted by Shuhokai Kawamura Hospital (Location: Fuji City, Shizuoka Prefecture), and has begun providing a LINE reservation service for endoscopic examinations utilizing the official LINE account from March 16, 2026.

Kawamura Hospital simultaneously introduced "Poke-Sapo," a patient communication system provided by OPERe Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Yuka Sawada), along with Med-Well. This allows both companies' services, from endoscopic examination booking to explanation of examination details, to be consistently completed on a single LINE account.

Background of Introduction

In medical settings, a significant amount of administrative work and in-person explanations are required for examination bookings, pre-examination explanations, and re-examination guidance, leading to an increased burden on medical staff. For patients, there were also cases where booking methods were complicated, or they arrived on the day of the examination without fully understanding the flow of the procedure.

To solve these challenges, Kawamura Hospital decided to introduce "Med-Well" and "Poke-Sapo" as an initiative to reduce the burden on both patients and medical institutions by utilizing LINE, which is used daily.

Integration of "Med-Well" and "Poke-Sapo"

"Med-Well" offers functions such as medical institution reservations, chatbot guidance, and re-examination reminder notifications several months after the booking date, all on LINE. "Poke-Sapo," in addition to its reminder function, provides features for patient explanations and medical questionnaires via LINE.

In this initiative, Common Creation and OPERe have achieved seamless switching and API integration of patient information within the same LINE account, making it possible to complete everything from booking to examination explanations on LINE.

LINE Booking for Endoscopic Examinations

Patients can book endoscopic examinations through "Med-Well" from Kawamura Hospital's official LINE account. Bookings can be made 24 hours a day without the need for phone calls or counter procedures.

Pre-explanation via Examination Explanation Videos

After booking, patients can watch examination explanation videos provided by OPERe's "Poke-Sapo" on LINE, allowing them to understand the examination flow and precautions in advance. This aims to reduce patient anxiety and promote understanding.

Re-examination Reminder Notifications

Reminder notifications for easily forgotten re-examinations, such as those scheduled after 6 months, are also sent via LINE. This prevents patients from missing appointments and enables continuous follow-up.

Effects of Introduction

The introduction of this system is expected to have the following effects:

Reduction of medical staff workload through efficient booking and explanation tasks. Improved patient peace of mind and reduced inquiry handling by allowing patients to understand the examination flow in advance. Improved continuous consultation rates through re-examination reminders.

The ability to guide patients consistently through the entire process from booking to post-consultation follow-up on LINE makes it a highly convenient system for both medical institutions and patients.

Future Outlook

Moving forward, based on the knowledge gained from its operation at Kawamura Hospital, we will expand its deployment to other medical institutions and enhance compatible medical departments and functions, contributing to the promotion of DX in medical settings and the improvement of patient experience.

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About Shuhokai Kawamura Hospital

Opened in Fuji City, Shizuoka Prefecture in 1964, it is a medical institution that upholds the purpose of "cherishing what everyone involved wants to cherish, from diagnosis to treatment and end-of-life care." It possesses high expertise particularly in the diagnosis and treatment of digestive diseases, performing approximately 11,000 endoscopic examinations (gastric and colon) annually, and provides advanced medical care as a cornerstone of regional healthcare. The hospital constantly introduces the latest medical equipment and technology, actively working to implement medical care with less burden on patients and improve convenience through medical DX.

Location: 327 Nakajima, Fuji City, Shizuoka Prefecture

Director: Masahiko Kawamura

Medical Departments: Surgery, Gastroenterological Surgery, Gastroenterology, Gastrointestinal Surgery, Breast Surgery, Proctology, Palliative Care, Rehabilitation

URL: https://kawamura-jp.jp/

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About Med-Well

Med-Well is a cloud-based medical operations support platform that allows hospitals to complete outpatient reception, medical appointments, questionnaires, and patient communication on the official LINE account. With LINE, which patients use daily, 24/7 booking, changes, and inquiry handling become possible, significantly reducing the burden associated with phone calls and counter operations.

About Common Creation Inc.

A company that plans, develops, and provides digital solutions, primarily LINE utilization services, for hospitals and local governments. Through the development and operation support of medical institution platforms such as "Med-Well," it supports the improvement of on-site operational efficiency and patient experience.

Company Name: Common Creation Inc.

Location: Fukuoka Growth Next SO-10, 2-6-11 Daimyo, Chuo-ku, Fukuoka City, Fukuoka Prefecture

Representative: Kazuki Muta

URL: https://solution.common-creation.com/mw/med-well

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About Poke-Sapo

"Poke-Sapo" is a system that optimizes and streamlines communication between medical professionals and patients via patients' smartphones (LINE) or in-hospital tablets. Poke-Sapo digitally supports repetitive tasks such as explanations and questionnaires, which involve "performing the same interaction with different patients." Its usage is very simple: patients only need to scan a QR code once. After that, necessary explanations and questionnaires are automatically delivered according to their schedule, such as admission date or delivery date.

It has been introduced in many medical institutions, mainly acute care hospitals nationwide, and has achieved high effectiveness, with overall patient satisfaction exceeding 95% (*1) and a medical institution operational improvement rate of 92% (*2), demonstrating high satisfaction among both patients and medical professionals.

Poke-Sapo Service Site: https://www.opere.jp/poke-sup

*1 Based on 14,626 responses to a survey conducted among Poke-Sapo users from June to September 2025, representing the percentage who answered "very helpful" or "somewhat helpful."

*2 Based on a survey conducted among medical institutions that introduced Poke-Sapo from June to November 2025, representing the percentage who answered that staff operational efficiency "significantly improved" or "somewhat improved" due to Poke-Sapo's introduction.

About OPERe Inc.

Company Name: OPERe Inc.

Location: Freund Mita 606, 2-14-5 Mita, Minato-ku, Tokyo 108-0073

Representative: Yuka Sawada, Representative Director CEO

Established: June 2020

Business Activities: Development and provision of digital communication tools for patients and medical professionals

URL: https://www.opere.jp/