CommerceX AI: Launching an AI Talent Introduction and Business Improvement Service Specialized for the Retail, E-commerce, and Reuse Industries

CommerceX M&A Co., Ltd. (Headquarters: Suita City, Osaka Prefecture; Representative Director: Hiroki Saito; hereinafter "CommerceX M&A"), a group company of CommerceX Holdings Co., Ltd. (Headquarters: Suita City, Osaka Prefecture; Representative Director: Shuhei Sato; hereinafter "CommerceX HD"), which holds the vision of "creating the new normal for commerce," announced the launch of "CommerceX AI," an AI talent introduction and business improvement service targeting retail, e-commerce, and reuse businesses.

This service is characterized by its focus on the retail, e-commerce, and reuse industries, rather than generic AI consulting. AI professionals specialized in these sectors will integrate into the client's operations, providing end-to-end support from business flow redesign to operation and stabilization. By combining the CommerceX Group's practical knowledge gained from operating retail, e-commerce, and reuse businesses with immediate-impact AI talent, the service aims to achieve business improvements that directly lead to increased sales and profits.

CommerceX AI Service Website: https://ai.commercex.co.jp/

Background of Service Development

In the retail, e-commerce, and reuse industries, while the necessity of AI utilization is widely recognized, the reality is that the majority of voices express sentiments such as "I don't know where to start," "I don't know how to apply it to my business," and "The on-site team is overwhelmed with daily tasks and lacks the resources to implement AI." Meanwhile, daily operational tasks such as product registration, order processing, listing, customer service, and customer support are rapidly being replaced and automated by AI, indicating that the entire industry is facing an urgent period of transformation.

While general AI training and AI implementation support services exist in the market, there were hardly any AI support services deeply specialized in the unique business flows of the commerce industry (e.g., integrated inventory management for stores and e-commerce, product registration, order processing, in-store customer service, advertising operations, CRM).

The CommerceX Group operates its own retail, e-commerce, and reuse businesses, possessing a deep understanding of on-site business flows. By combining this practical knowledge with AI talent, we believe we can provide "truly usable AI solutions for the field" tailored to the industry, leading to the launch of this service.

"CommerceX AI" Service Overview

"CommerceX AI" is a talent assignment service where AI professionals deeply familiar with retail, e-commerce, and reuse practices participate in the client's business team. Since it is not a tool-introduction type service, clients do not need specialized AI knowledge to start, beginning with a comprehensive hearing of their overall operations.

Based on operational knowledge accumulated over many years of retail, e-commerce, and reuse business operations, CommerceX audits business processes along various supply chain elements (marketing/customer support/logistics・SCM/data analysis/data quality management/recruitment・HR/research・strategy planning, etc.), identifies and prioritizes AI-applicable tasks. It then assigns optimal AI talent for implementation and supports the verification and improvement cycle.

【Main Supported Areas】※Partial list

CommerceX AI supports AI utilization across all business domains of commerce. It covers over 40 possible areas, and through a comprehensive hearing of the client's overall operations, it prioritizes and implements solutions starting from the most suitable areas.

1. Front-end Operations (Purchasing Experience・Marketing)

・Automatic product page generation, personalization・recommendation, visual search

・Dynamic pricing, automatic optimization of advertising operations

・SNS・content generation, automatic email・LINE distribution

・AI chatbot, automation of abandoned cart recovery

2. E-commerce Operations・Product Management (Operational Efficiency)

・Product registration・master data maintenance, multi-channel listing (Shopify/Rakuten/Amazon, etc.)

・Order processing・shipping management, automatic Shopify site construction

・Rakuten・Amazon operation optimization, fraud detection

・Dashboard automation, cross-border e-commerce・automatic translation

3. Retail・Store Operations (Physical Store Operations)

・Shift・staffing optimization, customer visit・flow analysis

・Self-checkout・unmanned stores, daily report・sales report automation

・Customer service script generation, standardization of multi-store operations

4. Reuse・Buying・Appraisal (Industry-specific AI Utilization)

・AI appraisal・instant price quotation, authenticity judgment

・Market-linked pricing, listing・sales channel optimization

・Buying customer acquisition・LINE appraisal automation

5. Supply Chain・Inventory (Logistics・Procurement Optimization)

・Demand forecasting・automatic ordering, inventory optimization

・Procurement support, warehouse operations optimization

・Delivery route optimization, logistics cost analysis

6. Back Office・Management Support (Company-wide Tasks)

・Expense reports・invoice processing (AI-OCR), recruitment・HR automation

・Contract review, automatic generation of meeting minutes・internal documents