Changing the Common Sense of Support Operations! Commerce Robotics Launches AI Helpdesk 'Fastdesk', a New Customer Support Model Where AI Handles up to 60% of Tier-1 Responses
Commerce Robotics launched 'Fastdesk', an AI helpdesk for 40,000 JPY/month. It automates up to 60% of tier-1 customer support, seamlessly handing complex issues to humans.
📋 Article Processing Timeline
- 📰 Published: April 6, 2026 at 17:50
- 🔍 Collected: April 6, 2026 at 09:01
- 🤖 AI Analyzed: April 21, 2026 at 04:27 (355h 26m after Collected)
Commerce Robotics Inc. (Headquarters: Minato-ku, Tokyo, Representative Director: Akihiro Ito) began offering 'Fastdesk', an AI helpdesk that automates customer inquiry responses using AI, on April 6, 2026.
By implementing Fastdesk, companies can achieve customer support that does not rely on manual sites, reducing human effort in helpdesk operations by up to 60%.
Furthermore, for inquiries that are difficult for AI to handle and require individual judgment, the system seamlessly transitions from AI to human support via an embeddable inquiry form.
The fee is 40,000 JPY per month, and you can use up to 5 desks (manual sites).
[Fastdesk Service Page] https://eerp.jp/fastdesk/
(Fastdesk automates customer inquiry response (support operations) with AI, 24/7, 365 days a year.)
■ Development Background
For BtoB companies providing SaaS products, the burden on customer support departments increases year by year. "Where can I use this feature?" "How do I change my plan?"—Even if manual sites and FAQ pages are prepared, inquiries do not decrease, leading to a persistent structural issue where staff time is continuously consumed by identical responses.
Moreover, despite the constant need for article creation and updates to maintain manual sites, there is a fundamental problem: "Customers are not reading them in the first place." The user experience of searching for articles no longer meets modern customer needs.
Our company also experienced this issue with customer support for our own services. When we utilized Fastdesk internally, the AI became able to handle routine tier-1 inquiries that had overwhelmed our staff, allowing the team to dedicate their time to proposing solutions and making improvements for customers—tasks they should inherently focus on. Based on this positive internal response, we decided to offer it widely to SaaS companies facing similar challenges.
Fastdesk was developed to overcome the limitations of these traditional manual sites and realize a shift towards 'conversational AI support' where 'customers simply ask a question and get an answer.'
■ What is Fastdesk
Fastdesk is an AI that has learned FAQs, manuals, and past inquiry responses, and it responds to customer inquiries immediately, 24 hours a day, 365 days a year.
By implementing Fastdesk, companies can achieve customer support that does not rely on manual sites, reducing human effort in helpdesk operations by up to 60%.
Furthermore, for inquiries that are difficult for AI to handle and require individual judgment, the system seamlessly transitions from AI to human support via an embeddable inquiry form.
The fee is 40,000 JPY per month, and you can use up to 5 desks (manual sites).
[Fastdesk Service Page] https://eerp.jp/fastdesk/
(Fastdesk automates customer inquiry response (support operations) with AI, 24/7, 365 days a year.)
■ Development Background
For BtoB companies providing SaaS products, the burden on customer support departments increases year by year. "Where can I use this feature?" "How do I change my plan?"—Even if manual sites and FAQ pages are prepared, inquiries do not decrease, leading to a persistent structural issue where staff time is continuously consumed by identical responses.
Moreover, despite the constant need for article creation and updates to maintain manual sites, there is a fundamental problem: "Customers are not reading them in the first place." The user experience of searching for articles no longer meets modern customer needs.
Our company also experienced this issue with customer support for our own services. When we utilized Fastdesk internally, the AI became able to handle routine tier-1 inquiries that had overwhelmed our staff, allowing the team to dedicate their time to proposing solutions and making improvements for customers—tasks they should inherently focus on. Based on this positive internal response, we decided to offer it widely to SaaS companies facing similar challenges.
Fastdesk was developed to overcome the limitations of these traditional manual sites and realize a shift towards 'conversational AI support' where 'customers simply ask a question and get an answer.'
■ What is Fastdesk
Fastdesk is an AI that has learned FAQs, manuals, and past inquiry responses, and it responds to customer inquiries immediately, 24 hours a day, 365 days a year.