Cloud CTI 'CT-e1/SaaS' Begins Integration with NTT TechnoCross's AI Voicebot 'CTBASE/SmartCommunicator'

We provide an advanced cloud-based CTI service that offers not only basic functions like Interactive Voice Response (IVR) and Automatic Call Distribution (ACD)—commonly used in call center operations—but also extensibility such as external CRM integration, smartphone compatibility, and voice-to-text functionality for call recordings. Despite being a subscription service, we realize free customization and human support from implementation through to operation.