Nehan Co., Ltd. Adopts Next-Gen BI Tool 'Codatum' to Strengthen Internal Customer Success Analytics Infrastructure

CODATUM Inc. (Headquarters: Tokyo, CEO: Naoki Shibayama) announces that its next-generation BI tool, "Codatum," has been adopted by Nehan Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo; CEOs: Hyakumon Tsurumaki and Jun Kishima; hereinafter "Nehan").

Nehan develops and provides Labid, an AI-powered data platform for public-sector sales. To strengthen its internal customer success (CS) data analytics infrastructure and accelerate data-driven customer support, Nehan has adopted Codatum.

## Overview of the Adopting Company

Nehan develops and provides Labid, an AI data platform for public-sector sales. Labid automatically collects and summarizes vast amounts of bid information published by municipalities and public institutions across Japan. By supporting end-to-end workflows—from opportunity identification and progress tracking to proposal creation—Labid significantly enhances productivity in public procurement sales. The company secured seed funding from multiple investors in December 2025 and is accelerating its business growth.

## Background of Adoption

Previously, Nehan used existing BI tools for internal data analysis. However, as the business grew and data volume increased, the company encountered limitations in scalability and flexibility of its analytics environment.

The most significant challenge was in the customer success (CS) domain. With business phases and customer contexts evolving daily, CS teams needed to quickly assess individual customer usage patterns and swiftly initiate appropriate support actions. The foundation for these decisions lies in visualizing and analyzing customer health scores—metrics indicating customer 'well-being'.

However, the existing setup made it difficult to flexibly and scalably adapt to new analytical dimensions or data needs. Visualization and analysis itself became a bottleneck. This was further exacerbated by the need to coordinate multiple tools across data aggregation, analysis, and visualization.

To address this, Nehan evaluated Codatum, which enables end-to-end workflows—from aggregating multiple data sources into BigQuery, to analysis using SQL, no-code, and Notebooks, to dashboard creation—all within a unified workspace. The ability to rapidly translate evolving analytical needs into actionable insights was a key factor in the decision. Consolidating previously fragmented toolchains into a single workspace was another major advantage.

## Comment from Jun Kishima, COO and Representative Director, Nehan Co., Ltd.

"The previous bottleneck—where visualization and analysis hindered decision-making and action—has been resolved. The biggest change is our ability to quickly understand customer usage and immediately move to the next step."

"Using Codatum, I felt that the product itself embodies the brand values the company promotes. It's simple, scalable, and runs smoothly—making it stress-free and truly easy to use."

"The barrier to collecting data and making decisions for our own product improvements has dropped dramatically."

"What surprised us was how enjoyable it became to look at data. The shortened path to insights has significantly lowered the psychological barrier to engaging with data. Eliminating the frustration of 'not being able to visualize as intended,' which everyone has experienced, is a personal highlight."

"This is the greatest value in embedding data usage into our organization. We plan to continue advancing data-driven practices centered on Codatum. If you're unsure, just try it—you'll quickly see its benefits!"

## CODATUM will continue to unlock the potential of customer data and support true data-driven management through its product offerings.

## About the Next-Generation BI Tool 'Codatum'

Codatum is a next-generation BI tool that leverages AI and Notebooks to empower entire teams to handle data freely. By combining AI, SQL, and no-code analysis, it enables anyone to perform advanced analysis rapidly. Codatum provides an 'all-in-one data workspace' where analysis results can be directly shared and utilized.

Its intuitive Notebook instantly displays SQL query results and allows users to manage the analysis process and context together. Users can perform high-level, flexible analysis by simply asking questions in natural language via AI. With advanced visualization capabilities and flexible permission management, Codatum aims to transform data into a strategic business asset.

Service website: https://codatum.jp/

## About CODATUM Inc.

CODATUM Inc. is a startup founded in October 2023, spun off from Plied, Inc.—the company behind the CX platform 'KARTE' series. The company's mission is to 'unlock the infinite potential and speed of software and data.'

Through the development of data analytics software, CODATUM aims to help enterprises maximize the potential of their data. It provides highly flexible and scalable tools that users can operate intuitively, supporting rapid and accurate data-driven decision-making.

▼ Company Profile

Japanese: https://codatum.jp/about
English: https://codatum.com/about

Founder Profile