Xiang Xiang Xinyi Branch Fire: Operator Offers Free Revisit for Affected Customers
A fire broke out at Xiang Xiang's Xinyi branch at noon on the 13th, which was quickly extinguished by the Taipei City Fire Department within 20 minutes. The Xiang Bin Group announced measures to compensate affected customers. Those who arrived but did not dine will receive a full refund for a future visit, while others affected will receive a NT$1,000 dining voucher. The fire is believed to have originated from a kitchen exhaust pipe, resulting in five minor injuries.
📋 Article Processing Timeline
- 📰 Published: April 13, 2026 at 21:32
- 🔍 Collected: April 13, 2026 at 22:01 (29 min after Published)
- 🤖 AI Analyzed: April 15, 2026 at 22:33 (48h 32m after Collected)
Taipei, April 13 (CNA) A fire broke out at the Xiang Xiang Xinyi branch at noon today. The Xiang Bin Group announced this evening that customers who had arrived but not yet dined can choose to revisit at a later date, and the cost of that day's meal will be fully covered by the company. Other affected customers will each receive a NT$1,000 dining invitation voucher.
The fire occurred today at the "Xiang Xiang" restaurant on the 46th floor of Breeze Xinyi Department Store in Xinyi District, Taipei City. The Taipei City Fire Department responded to the report, and the fire was quickly extinguished within 20 minutes. A total of 312 people were evacuated, and 5 people were sent to the hospital due to smoke inhalation or discomfort. The fire is suspected to have been caused by the burning of an oil fume pipe in the kitchen.
The Xiang Bin Group issued a statement this evening, stating that due to an unexpected situation at the Xiang Xiang Xinyi branch today, operations were adjusted. An emergency response mechanism was immediately activated, and firefighting operations were carried out. Considering the safety of all customers, evacuation arrangements were simultaneously initiated, and 249 guests and 69 staff members were safely evacuated before 11:40 AM, with gratitude for the understanding and cooperation of the customers present.
The Xiang Bin Group pointed out that for customers who had arrived at the store at noon today but had not yet dined, the company invites the original reservation holders, with the original number of guests, to return to the restaurant. A dedicated person will assist in arranging seats, and the full meal cost for the revisit day will be covered by the Xiang Bin Group.
The Xiang Bin Group stated that customers who had arrived at noon today but later switched to other brands for dining will receive one "Xiang Xiang Dining Invitation Voucher worth NT$1,000" per person. Customers affected by the afternoon and evening closures will be assisted in arranging dining at other branches or brands, and each customer (including children) will receive one "Xiang Xiang Dining Invitation Voucher worth NT$1,000."
The Xiang Bin Group stated that for customers who wish to visit the Xiang Xiang Xinyi branch in the near future, a dedicated team has been actively arranged to assist with reservation adjustment services. (Editor: Guan Zhongwei) 1150413
The fire occurred today at the "Xiang Xiang" restaurant on the 46th floor of Breeze Xinyi Department Store in Xinyi District, Taipei City. The Taipei City Fire Department responded to the report, and the fire was quickly extinguished within 20 minutes. A total of 312 people were evacuated, and 5 people were sent to the hospital due to smoke inhalation or discomfort. The fire is suspected to have been caused by the burning of an oil fume pipe in the kitchen.
The Xiang Bin Group issued a statement this evening, stating that due to an unexpected situation at the Xiang Xiang Xinyi branch today, operations were adjusted. An emergency response mechanism was immediately activated, and firefighting operations were carried out. Considering the safety of all customers, evacuation arrangements were simultaneously initiated, and 249 guests and 69 staff members were safely evacuated before 11:40 AM, with gratitude for the understanding and cooperation of the customers present.
The Xiang Bin Group pointed out that for customers who had arrived at the store at noon today but had not yet dined, the company invites the original reservation holders, with the original number of guests, to return to the restaurant. A dedicated person will assist in arranging seats, and the full meal cost for the revisit day will be covered by the Xiang Bin Group.
The Xiang Bin Group stated that customers who had arrived at noon today but later switched to other brands for dining will receive one "Xiang Xiang Dining Invitation Voucher worth NT$1,000" per person. Customers affected by the afternoon and evening closures will be assisted in arranging dining at other branches or brands, and each customer (including children) will receive one "Xiang Xiang Dining Invitation Voucher worth NT$1,000."
The Xiang Bin Group stated that for customers who wish to visit the Xiang Xiang Xinyi branch in the near future, a dedicated team has been actively arranged to assist with reservation adjustment services. (Editor: Guan Zhongwei) 1150413
FAQ
When did the fire occur at Xiang Xiang Xinyi branch?
The fire at Xiang Xiang Xinyi branch occurred at noon on April 13.
What is the compensation for customers affected by the fire?
Customers who arrived but did not dine will receive a full refund for a future visit, and other affected customers will receive a NT$1,000 dining voucher.