Taishin Securities System Malfunction: 3 Explanations and Apology to Customers
Taishin Securities' trading system experienced a malfunction today, causing inconvenience to customers. The Financial Supervisory Commission's Securities and Futures Bureau has launched an on-site investigation. Taishin Securities apologized and stated it would assist affected customers with error reporting and asset protection.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 19:20
- 🔍 Collected: April 14, 2026 at 19:31 (11 min after Published)
- 🤖 AI Analyzed: April 14, 2026 at 21:54 (2h 22m after Collected)
Central News Agency
(Central News Agency reporter Tseng Jen-kai, Taipei 14th) Taiwan stocks hit a new high today, with the closing index breaking through the 36,000-point mark for the first time, and the trading volume approaching NT$1 trillion. Taishin Securities, which just merged last week, experienced a system malfunction due to a surge in transactions. For this, Taishin Securities issued a three-point explanation today to apologize to its customers.
Regarding market rumors that Taishin Securities' error trading amount exceeded NT$100 million today, the company stated that the error trading amount must be further reviewed with customers, and there will be no figures temporarily today.
Taishin Securities expressed its deepest apologies for the abnormal trading system during market hours today, which caused great inconvenience to many customers, and provided three explanations.
First, Taishin Securities stated that today's trading system anomaly was mainly due to inadequate handling during the program adjustment process. After emergency response, the system returned to normal at 12:15 PM.
In addition, for customers affected by the system anomaly, Taishin Securities will assist customers in necessary error reporting and ensure that customer assets are properly protected.
Taishin Securities also emphasized that if customers have any questions about transactions or account content, they can contact the customer service hotline or their account manager for confirmation. Taishin Securities will do its best to help customers clarify their questions and ensure that customer rights are not affected.
Huang Hou-ming, Deputy Director of the Securities and Futures Bureau of the Financial Supervisory Commission, pointed out today that on April 7th and 14th, Taishin Securities reported major information security incidents. The Securities and Futures Bureau and the Taiwan Stock Exchange have conducted on-site inspections at Taishin Securities, and subsequent actions will be taken based on the inspection results and the severity of the circumstances.
Huang Hou-ming stated that the situation at Taishin Securities today was due to abnormal transaction feedback on the electronic trading platform. Due to system anomalies, Taishin Securities' back-office accounts could not display transaction anomalies, leading to repeated transactions by investors. In response, the company handled it urgently by reporting error trades, requiring Taishin Securities to report error trade data input from 2 PM, not exceeding T+2, which is 10 AM on the 16th. (Editor: Yang Kai-hsiang) 1150414
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(Central News Agency reporter Tseng Jen-kai, Taipei 14th) Taiwan stocks hit a new high today, with the closing index breaking through the 36,000-point mark for the first time, and the trading volume approaching NT$1 trillion. Taishin Securities, which just merged last week, experienced a system malfunction due to a surge in transactions. For this, Taishin Securities issued a three-point explanation today to apologize to its customers.
Regarding market rumors that Taishin Securities' error trading amount exceeded NT$100 million today, the company stated that the error trading amount must be further reviewed with customers, and there will be no figures temporarily today.
Taishin Securities expressed its deepest apologies for the abnormal trading system during market hours today, which caused great inconvenience to many customers, and provided three explanations.
First, Taishin Securities stated that today's trading system anomaly was mainly due to inadequate handling during the program adjustment process. After emergency response, the system returned to normal at 12:15 PM.
In addition, for customers affected by the system anomaly, Taishin Securities will assist customers in necessary error reporting and ensure that customer assets are properly protected.
Taishin Securities also emphasized that if customers have any questions about transactions or account content, they can contact the customer service hotline or their account manager for confirmation. Taishin Securities will do its best to help customers clarify their questions and ensure that customer rights are not affected.
Huang Hou-ming, Deputy Director of the Securities and Futures Bureau of the Financial Supervisory Commission, pointed out today that on April 7th and 14th, Taishin Securities reported major information security incidents. The Securities and Futures Bureau and the Taiwan Stock Exchange have conducted on-site inspections at Taishin Securities, and subsequent actions will be taken based on the inspection results and the severity of the circumstances.
Huang Hou-ming stated that the situation at Taishin Securities today was due to abnormal transaction feedback on the electronic trading platform. Due to system anomalies, Taishin Securities' back-office accounts could not display transaction anomalies, leading to repeated transactions by investors. In response, the company handled it urgently by reporting error trades, requiring Taishin Securities to report error trade data input from 2 PM, not exceeding T+2, which is 10 AM on the 16th. (Editor: Yang Kai-hsiang) 1150414
Choose to stand with the facts, every sponsorship you make is a force to protect press freedom.
Download the Central News Agency "First-hand News" APP to get the latest news instantly.
The text, images, and videos on this website may not be reproduced, publicly broadcast, publicly transmitted, or used without authorization.
FAQ
When did the Taishin Securities system malfunction occur?
The system malfunction occurred during trading hours on April 14th and was restored at 12:15 PM on the same day.
What caused the system malfunction?
The malfunction was primarily caused by inadequate handling during the program adjustment process.