What kind of issue occurred with Taishin Securities' system?

On April 14, an anomaly occurred in Taishin Securities' order and execution reporting system, resulting in approximately 9,000 erroneous trades, causing inconvenience to customers.

How will customer losses be compensated?

Taishin Securities has committed to covering the full amount of losses resulting from the cancellation of erroneous trades, thereby protecting customer rights.

What is the current system status?

The main trading platform functions have been restored, but adjustments are still ongoing for some regular investment features, and the recovery timeline will be announced separately.

Taishin Securities System Glitch Leads to Approx. 9,000 Erroneous Trades; Company to Bear Full Losses

Published Apr 16, 2026 3:26 PM ・ Updated Jun 28, 2026 4:54 AM ・ 4 min read ・ Source: CNA (Central News Agency)

Following its merger with Yuanta Securities, Taishin Securities experienced system integration issues, resulting in approximately 9,000 incorrect trades. The company has committed to fully covering all losses to protect customer rights.

Central News Agency (CNA), Taipei, April 16th. After merging with Yuanta Securities on April 6th, Taishin Securities has encountered frequent system glitches due to integration challenges. According to Taishin Securities' assessment, the total number of reported erroneous trades is estimated to be around 9,000. Taishin Securities has pledged to fully bear the financial losses resulting from the reversal of these incorrect trades, ensuring that customer rights are not compromised.

Taishin Securities stated today that they sincerely apologize for the inconvenience caused to customers by recent system functional anomalies. They issued four major statements regarding the response and handling of the situation, emphasizing that Taishin Securities will fully cover the financial losses resulting from the reversal of incorrect trades, thereby ensuring customer rights are protected.

The four major statements from Taishin Securities include: On April 14th, the order and trade reporting system experienced an anomaly. Emergency response measures were immediately activated and emergency repairs were conducted, with the system returning to normal operation at 12:17 PM that day.

Secondly, the main functions of Taishin Securities' trading platform have currently been restored. Some regular installment purchase functions are still undergoing adjustments, and the recovery time will be announced separately.

Thirdly, regarding the customers affected on April 14th, Taishin Securities is actively assisting them in clarifying transactions and handling matters in the manner most beneficial to the customers. The overall estimated number of reported erroneous trades is around 9,000. Taishin Securities will fully bear the financial losses resulting from the reversal of incorrect trades, ensuring that customer rights are not compromised.

Taishin Securities emphasized that they will fully cooperate with regulatory authorities' investigations into the cause of the system anomaly, conduct thorough reviews and improvements, and assume their responsibilities to fully maintain investor rights and market order. (Editor: Chang Chun-mao) 1150416

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Source: CNA (Central News Agency)
Category: ビジネス・金融

Taishin Securities System Glitch Leads to Approx. 9,000 Erroneous Trades; Company to Bear Full Losses

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