Taishin Securities Order System Crashes, FSC: Investors' Losses Are Full Responsibility of Taishin Securities
Following the merger of Taishin Securities and Yuanta Securities, their trading app experienced system failures on April 7th and 14th, leading to investors being unable to receive transaction messages and placing duplicate orders. The Financial Supervisory Commission (FSC) stated that Taishin Securities must bear full responsibility for any investor losses and has ordered the Taiwan Stock Exchange to conduct an on-site inspection. The estimated amount of erroneous trades exceeds NT$100 million.
📋 Article Processing Timeline
- 📰 Published: April 14, 2026 at 19:50
- 🔍 Collected: April 14, 2026 at 20:01 (11 min after Published)
- 🤖 AI Analyzed: April 15, 2026 at 18:23 (22h 21m after Collected)
Central News Agency
(Central News Agency reporter Su Si-yun, Taipei, 14th) After the merger of Taishin Securities and Yuanta Securities on April 6th, their app once again reported problems today. The Financial Supervisory Commission (FSC) stated today that due to abnormal back-office accounting reports from Taishin Securities, investors were unable to receive transaction messages and experienced message anomalies, leading to duplicate orders. If investors' rights and interests are harmed as a result, Taishin Securities must bear full responsibility. Subsequent actions will be taken based on the Taiwan Stock Exchange's audit results, with appropriate penalties depending on the severity of the situation.
After the merger of Taishin Securities and Yuanta Securities, the app experienced an anomaly on April 7th, and today it again reported problems. Some investors complained that their orders showed system transaction anomalies, and they could not cancel them. Market rumors suggest that the amount of erroneous trades at Taishin Securities today exceeded NT$100 million.
Huang Hou-ming, Deputy Director-General of the Securities and Futures Bureau of the FSC, stated at a press conference that after the merger of Taishin Securities and Yuanta Securities, Taishin Securities is the surviving company, but it uses Yuanta Securities' middle and back-office systems. On April 7th, due to a large number of customers logging in for the first time to inquire, the system responded slowly, and accounting and login issues occurred.
Taishin Securities today reported abnormal transaction confirmations on its electronic trading platform. Due to abnormal back-office accounting at Taishin Securities, investors were unable to receive transaction messages and experienced message anomalies, leading to duplicate entrusted transactions.
Huang Hou-ming pointed out that, as far as he knows, the situation started at market open today. Taishin Securities has handled it promptly and resumed normal operations at 12:17 PM today. Taishin Securities will handle it by reporting erroneous trades. According to the regulations for reporting erroneous trades, Taishin Securities will start processing erroneous trade data reports from 2:00 PM today, and the report must be completed by T+2 (i.e., 10:00 AM on the 16th). The Taiwan Stock Exchange will supervise Taishin Securities to ensure accurate reporting.
Regarding public concern about the amount of erroneous trades and the number of affected people, Huang Hou-ming stated that since the deadline is 10:00 AM on the 16th, there is currently no data on the amount of erroneous trades. The duplicate orders placed by investors today, such as one order becoming two, indeed have a greater impact on investors. According to erroneous trade regulations, operators must transfer the customer's erroneous trade positions to an erroneous trade account and then conduct reverse offsetting. If a loss occurs, the securities firm must bear the loss.
Huang Hou-ming emphasized that if investors' rights and interests are harmed, the company must handle it. The erroneous trade regulations are also very clear: operators must keep records and retain them until the dispute is resolved. If investors have relevant disputes, they can follow the Financial Consumer Protection Act procedure, first complain to the company, and if they are still not satisfied with the company's handling, investors can complain to the Financial Ombudsman Institution.
Huang Hou-ming stated that the FSC received major cybersecurity notifications on April 7th and 14th and has also supervised the Taiwan Stock Exchange to conduct on-site inspections at Taishin Securities. After the audit results are released and the cause of the anomaly is clarified, appropriate actions will be taken based on the severity of the situation. (Editor: Lin Shu-yuan) 1150414
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(Central News Agency reporter Su Si-yun, Taipei, 14th) After the merger of Taishin Securities and Yuanta Securities on April 6th, their app once again reported problems today. The Financial Supervisory Commission (FSC) stated today that due to abnormal back-office accounting reports from Taishin Securities, investors were unable to receive transaction messages and experienced message anomalies, leading to duplicate orders. If investors' rights and interests are harmed as a result, Taishin Securities must bear full responsibility. Subsequent actions will be taken based on the Taiwan Stock Exchange's audit results, with appropriate penalties depending on the severity of the situation.
After the merger of Taishin Securities and Yuanta Securities, the app experienced an anomaly on April 7th, and today it again reported problems. Some investors complained that their orders showed system transaction anomalies, and they could not cancel them. Market rumors suggest that the amount of erroneous trades at Taishin Securities today exceeded NT$100 million.
Huang Hou-ming, Deputy Director-General of the Securities and Futures Bureau of the FSC, stated at a press conference that after the merger of Taishin Securities and Yuanta Securities, Taishin Securities is the surviving company, but it uses Yuanta Securities' middle and back-office systems. On April 7th, due to a large number of customers logging in for the first time to inquire, the system responded slowly, and accounting and login issues occurred.
Taishin Securities today reported abnormal transaction confirmations on its electronic trading platform. Due to abnormal back-office accounting at Taishin Securities, investors were unable to receive transaction messages and experienced message anomalies, leading to duplicate entrusted transactions.
Huang Hou-ming pointed out that, as far as he knows, the situation started at market open today. Taishin Securities has handled it promptly and resumed normal operations at 12:17 PM today. Taishin Securities will handle it by reporting erroneous trades. According to the regulations for reporting erroneous trades, Taishin Securities will start processing erroneous trade data reports from 2:00 PM today, and the report must be completed by T+2 (i.e., 10:00 AM on the 16th). The Taiwan Stock Exchange will supervise Taishin Securities to ensure accurate reporting.
Regarding public concern about the amount of erroneous trades and the number of affected people, Huang Hou-ming stated that since the deadline is 10:00 AM on the 16th, there is currently no data on the amount of erroneous trades. The duplicate orders placed by investors today, such as one order becoming two, indeed have a greater impact on investors. According to erroneous trade regulations, operators must transfer the customer's erroneous trade positions to an erroneous trade account and then conduct reverse offsetting. If a loss occurs, the securities firm must bear the loss.
Huang Hou-ming emphasized that if investors' rights and interests are harmed, the company must handle it. The erroneous trade regulations are also very clear: operators must keep records and retain them until the dispute is resolved. If investors have relevant disputes, they can follow the Financial Consumer Protection Act procedure, first complain to the company, and if they are still not satisfied with the company's handling, investors can complain to the Financial Ombudsman Institution.
Huang Hou-ming stated that the FSC received major cybersecurity notifications on April 7th and 14th and has also supervised the Taiwan Stock Exchange to conduct on-site inspections at Taishin Securities. After the audit results are released and the cause of the anomaly is clarified, appropriate actions will be taken based on the severity of the situation. (Editor: Lin Shu-yuan) 1150414
Choose to stand with facts, every sponsorship you make is the power to protect press freedom.
Download the Central News Agency's "First-hand News" APP to stay updated with the latest news.
The text, images, and videos on this website may not be reproduced, publicly broadcast, publicly transmitted, or utilized without authorization.
FAQ
What issues occurred with Taishin Securities' app?
After the merger of Taishin Securities and Yuanta Securities, their app's trading system experienced anomalies, leading to investors being unable to receive transaction messages and placing duplicate orders.
What responsibility does the FSC require Taishin Securities to bear?
The FSC stated that Taishin Securities must bear full responsibility for any losses incurred by investors and has ordered the Taiwan Stock Exchange to conduct an on-site inspection.
Who is responsible for losses due to duplicate orders?
According to erroneous trade regulations, if losses occur due to duplicate orders, the securities firm is responsible for bearing those losses.