Taishin Securities: Error Account Amount Exceeds NT$100 Million, Awaiting Further Reconciliation

The Taiwan stock market reached a new high today, with the closing index surpassing 36,000 points and transaction value increasing to NT$971.7 billion. Taishin Securities, which merged with Yuanta Securities last week, again reported system issues today due to high volume. Investors complained about abnormal system transactions when placing orders and inability to cancel orders. Taishin Securities responded today, expressing deep apologies for some customers' feedback regarding not receiving timely order confirmations and transaction reports after placing orders. Regarding market rumors that Taishin Securities' error account amount exceeded NT$100 million today, Taishin Securities stated it is 'investigating,' and the exact amount can only be known after market close and further reconciliation with customers. Taishin Securities stated that it initiated a system check immediately, and operations have now returned to normal, with customer rights unaffected. Taishin Securities stated that customers with any transaction or account inquiries can contact the customer service hotline or their account manager for assistance, and Taishin Securities will ensure all customer rights and operational needs are properly handled. Taishin Securities and Yuanta Securities officially merged on April 6th, becoming the 4th largest in Taiwan's securities brokerage business by market share. However, in the initial period after the merger, system integration issues were frequent. On the first business day after the merger, investors reported 'system busy, please try again later,' operation timeouts, and even error accounts after placing orders. Account managers advised customers to use another app or place orders by phone. Taishin Securities Chairman Chen Chun-hung admitted on the 7th at the merger press conference that the merger was very difficult, and company executives worked overtime for several days during the long holiday. He described the system integration after the merger as 'small trouble, but no big problem.' He originally estimated it would be on track in 1-2 days, but it has been over a week since the merger, and issues are still frequent as of today.