National Taiwan Ocean University Score Delivery Delayed; Chunghwa Post Apologizes: 'No Impact on Applicants' Rights'

(Central News Agency reporter Yu Hsiao-han, Taipei, 7th) National Taiwan Ocean University sent out second-stage admission test score letters for its application process, but some were mistakenly returned to Keelung Post Office, causing delays. Chunghwa Post Vice President Tsai Wen-ching apologized today, stating the incident was mainly due to a system misreading error and that there was no impact on applicants' rights.

On June 3, National Taiwan Ocean University announced on its official website that it had sent out the score letters for the second-stage designated subject tests for the 115 academic year university application process via registered mail on May 29. However, it discovered that some letters were returned due to delivery failure, reminding applicants who had not received the paper score letters to check their scores and admission status on the registration system.

Chunghwa Post Vice President Tsai Wen-ching, accompanied by first-level managers from various departments, issued an apology today. Tsai said, 'We express our deepest apologies to the affected applicants and parents. We also thank National Taiwan Ocean University for providing the relevant information and applicant data, which allowed the subsequent mail to be delivered smoothly.'

Tsai stated that since scores could be checked online, there was no impact on applicants. A total of 1,773 bulk ordinary registered mail items, including other mail and applicant score notifications, were sent by the university. During automated sorting at the Taipei Mail Processing Center, equipment misidentification caused some sender addresses to be read as recipient addresses, leading to approximately 990 items (including about 500 applicant score letters) being mistakenly sent back to Keelung Post Office, resulting in a comprehensive delay in mail delivery.

Chunghwa Post reported that as of 7:00 PM on June 5, all 1,773 mail items had been delivered. However, 118 items were converted to held mail after two unsuccessful delivery attempts, and the remaining 70 items are being handled by Keelung Post Office, which is proactively contacting recipients to arrange re-delivery or pickup.

Tsai noted that since sorting was previously done manually, the format of the university's letters was never an issue. However, with the shift to human-machine collaboration, the machine misjudged some letters. The company will adjust the machine's reading parameters and increase manual verification to prevent similar incidents in the future.

Previously, about 20% of Chunghwa Post's registered mail was sorted by machine. Now at the A7 facility, the rate has increased to 70%.

Regarding the operation of the Postal Logistics Park (A7) in Guishan District, Taoyuan City, Tsai stated that staffing is now adequate, and both operational processes and machine stability have improved and are gradually on track. Internal optimization efforts will continue.

Tsai said that in the future, the company will not only continue to encourage the public to use standard mailing formats to reduce the likelihood of machine reading errors but will also adjust machine data and supplement it with manual assistance to prevent similar errors from recurring. (Editor: Huang Ming-hsi) 1150607