Taiwan Water's AI Chatbot Reaches 45,000 Users; Collaboration with Taipei Water Department Considered

Taiwan Water Corporation's AI chatbot 'Shui Bao,' which provides citizens with water outage and restoration information, has reached 45,000 users in its first month of operation. By the end of the year, features such as water bill inquiries will be integrated. Regarding the inability to query data from the Taipei Water Department, Taiwan Water Chairman Lee Chia-jung stated that if demand from Taipei residents is significant, future cooperation is not ruled out. Taiwan Water held a press conference to mark the one-month anniversary of 'Shui Bao,' highlighting its 24-hour real-time consultation service. Vice General Manager Wang Chuan-cheng noted that customer inquiries have increased to 80,000 per month, and AI has helped divert repetitive queries, allowing human staff to focus on complex cases. The first phase of the system achieved an 89% satisfaction rate. The development budget is approximately 10 million TWD. Regarding staff reductions, the company stated that human oversight is still needed to verify AI responses, so no layoffs are planned at this time.