Takatsuki City Introduces Service for Inquiries via Video Call Through Sign Language Interpreters, First in Hokusetsu Region

Takatsuki City will introduce "Shuwa Link," a service enabling inquiries to the city hall via video call with sign language interpreters acting as operators, for the first time in the Hokusetsu region, starting April 1, 2026 (Wednesday), with the aim of improving convenience for people who use sign language for communication.

"Shuwa Link" can be used from internet-connected smartphones, computers with cameras, etc. When a service user clicks the "Shuwa Link" banner on the city's website, they will be connected via video call to a sign language interpreter who serves as the operator. When the user conveys their inquiry in sign language, the operator will translate it into voice and speak to the relevant department at the city hall by phone. The operator will then convey the city hall's response to the user in sign language, enabling real-time communication between both parties.

Previously, sign language users with hearing or speech difficulties often used email or fax for inquiries, making prompt communication difficult. However, with the introduction of this new service, smooth and accurate communication will be possible. Furthermore, by expanding the choices for inquiry methods, an environment where people can consult more casually will be established.

[Overview of Shuwa Link] A service that allows inquiries to the relevant city department via a sign language interpreter from a dedicated button on the city's website.

Start Date: April 1, 2026 (Wednesday), Reiwa 8. How to Use: From smartphones or computers with cameras connected to the internet, click the "Shuwa Link" banner on the city's website. Call Charges: Free. *Internet communication charges for smartphones and computers will be borne by the user.

Link Button Locations: 1. Takatsuki City Call Center 2. Welfare Division for Persons with Disabilities 3. Welfare Center for Persons with Disabilities

Operating Hours: 1. Weekdays 8:00 AM to 7:00 PM, Saturdays, Sundays, Public Holidays, and Year-End/New Year holidays (closed days) 9:00 AM to 5:00 PM. 2. Weekdays 8:45 AM to 5:15 PM. 3. Weekdays 8:45 AM to 5:15 PM, Saturdays 9:00 AM to 12:00 PM (noon).