Takatsuki City Introduces Video Call Inquiry Service via Sign Language Interpreter, First in Hokusetsu Region
Key facts
- Takatsuki City Introduces Video Call Inquiry Service via Sign Language Interpreter, First in Hokusetsu Region
- Source: PR Times
- Date: March 28, 2026
Direct answer
Takatsuki City will introduce "Shuwa Link" (Sign Language Link), a service that allows users to make inquiries to the city hall via video call with a sign language interpreter acting as an operator, starting from April 1, 2026 (Wednesday). This is the first such service in the Hokusetsu region, aimed at improving convenience for people who use sign language for communication. "Shuwa Link" can be used from devices connected to the internet, such as smartphones or computers with cameras. When a se
- Citation
- Takatsuki City Introduces Video Call Inquiry Service via Sign Language Interpreter, First in Hokusetsu Region (March 28, 2026), PR Times
- Source
- PR Times
- Date
- March 28, 2026
📋 Article Processing Timeline
- 📰 Published: March 28, 2026 at 16:56
- 🔍 Collected: March 28, 2026 at 21:59 (5h 2m after Published)
- 🤖 AI Analyzed: April 15, 2026 at 12:19 (422h 20m after Collected)
Takatsuki City will introduce "Shuwa Link" (Sign Language Link), a service that allows users to make inquiries to the city hall via video call with a sign language interpreter acting as an operator, starting from April 1, 2026 (Wednesday). This is the first such service in the Hokusetsu region, aimed at improving convenience for people who use sign language for communication.
"Shuwa Link" can be used from devices connected to the internet, such as smartphones or computers with cameras. When a service user clicks the "Shuwa Link" banner on the city's website, they will be connected via video call to a sign language interpreter who will act as an operator. The user will convey their inquiry in sign language, and the operator will translate it into voice and call the relevant department at the city hall. The city's response will also be relayed by the operator in sign language to the user, enabling real-time communication between both parties.
Previously, users of sign language who have difficulties with hearing or speaking often had to rely on email or fax for inquiries, making prompt communication difficult. With the introduction of this new service, smooth and accurate communication will be possible. Furthermore, by expanding the options for inquiries, an environment where people can consult more freely will be established.
【Shuwa Link Overview】
A service that allows inquiries to city departments via a sign language interpreter through a dedicated button on the city's website.
Service Start Date: April 1, 2026 (Wednesday)
How to Use: From a smartphone or computer with a camera connected to the internet, click the "Shuwa Link" banner on the city's website.
Call Charges: Free *Internet communication charges for smartphones and computers will be borne by the user.
Location of Link Button:
1. Takatsuki City Call Center
2. Disability Welfare Division
3. Welfare Center for Persons with Disabilities
Operating Hours:
1. Weekdays 8:00 AM - 7:00 PM; Saturdays, Sundays, Holidays, and Year-End/New Year holidays (closed days) 9:00 AM - 5:00 PM
2. Weekdays 8:45 AM - 5:15 PM
3. Weekdays 8:45 AM - 5:15 PM, Saturdays 9:00 AM - 12:00 PM (noon)
FAQ
What is the name of the new service introduced by Takatsuki City for sign language users?
The new service introduced by Takatsuki City is called 'Shuwa Link' (Sign Language Link).
When will the Shuwa Link service officially start operating in Takatsuki City?
The Shuwa Link service is scheduled to start operating on April 1, 2026 (Wednesday).
How much does it cost for a user to make a call using the Shuwa Link service?
The call charges for the service are free, although internet communication charges must be paid by the user.
What devices can be used to access the Shuwa Link service on the website?
Users can access the service from devices connected to the internet, such as smartphones or computers with cameras.
Where are the link buttons for the Shuwa Link service located on the city's website?
They are located at the Takatsuki City Call Center, the Disability Welfare Division, and the Welfare Center for Persons with Disabilities.