Circlace Hires AI Agent Employee 'AGENA' to Triple Performance
Circlace Inc. has hired an AI agent employee named 'AGENA' to work as an exceptional sales representative for their SaaS solution 'AGAVE'. By utilizing its 24/7 availability and high learning capabilities, the company aims to triple its performance.
📋 Article Processing Timeline
- 📰 Published: April 10, 2026 at 01:00
- 🔍 Collected: April 11, 2026 at 00:29 (23h 29m after Published)
- 🤖 AI Analyzed: April 19, 2026 at 23:40 (215h 10m after Collected)
Circlace Inc. (Headquarters: Chuo-ku, Tokyo, Representative Director, Chairman and President: Scott Sato, hereinafter 'our company'), an IT service company supporting corporate growth with AI and data under the slogan 'Beyond AI', has hired an AI agent employee 'AGENA' and started an initiative to improve performance to three times the current level.
Purpose of Hiring AI Agent Employee 'AGENA'
As Japan faces the major challenge of a talent shortage, this initiative demonstrates 'Beyond AI' by adopting the AI agent employee 'AGENA' to complement employees (humans) while simultaneously proving that it is possible to improve the quality of work and response capabilities. Because 'AGENA' is capable of high-quality work 24 hours a day, 365 days a year with only a short training period, we believe it is possible to transform it into a 'super' capable employee that performs the duties of a human employee at a high level while demonstrating more than three times the productivity.
Specific Initiatives and Features of AI Agent Employee 'AGENA'
Currently, our AI agent employee 'AGENA' has started working as a 'super' capable sales representative for our proprietary SaaS solution AGAVE after just two weeks of training. Its features are as follows:
Feature 1: Quick onboarding due to high learning capabilities
Because AGAVE is a DX solution handling overseas HR and payroll operations, it requires broad and deep knowledge not only of products and functions but also of overseas HR operations, payroll, and legal systems. Simply by training the AI agent employee 'AGENA' with vast amounts of documents and product introduction videos, it can become active as a 'super' capable employee within a few days.
Feature 2: Response capacity equivalent to dozens of people by itself
The AI agent employee 'AGENA' can answer customer questions professionally and politely 'like a human'. Furthermore, it can accurately respond to a far greater number and scope of questions than a real sales representative could handle alone. Since customers can deepen their basic understanding of 'AGAVE' just by conversing with the AI agent employee 'AGENA', the time spent on initial sales responses is significantly reduced. In addition, all interactions with customers are recorded and customer issues and interests are analyzed, allowing sales representatives to concentrate their time on hearing deeper issues and making proposals.
Feature 3: 24-hour operation
Because the AI agent employee 'AGENA' operates 24 hours a day, 365 days a year, it can respond to customers regardless of holidays, nighttime, or time differences. Since it can also respond to customers in time zones and regions that were previously difficult for real employees to handle, it increases customer satisfaction without losing opportunities and significantly improves performance.
Moving forward, we will consider the possibility of expanding the operational duties and assigned products of the AI agent employee 'AGENA', and leverage the accumulated operational know-how for concrete proposals to our customers. As a comprehensive AI & Data company, towards solving the social issues of population decline and corporate shortages of AI and DX talent, we will head towards 'Beyond AI' ourselves, proactively adopt and train AI employees, and continue to provide value that exceeds customer expectations.
About Circlace
Circlace is an IT services company that provides consulting, implementation support, human resource development, and retention support for the world's most advanced AI, Salesforce, and Microsoft solutions.
The Circlace Group combines ServiceNow and Databricks' AI, data, and cloud technologies to provide management, business, and IT consulting services that can contribute to corporate sales and profits.
Listed on the Tokyo Stock Exchange Growth Market in April 2022.
Company Name: circlace Inc
Representative: Representative Director, Chairman and President, Scott Sato
Location: 6F UrbanNet Nihonbashi 2-chome Building, 2-1-3 Nihonbashi, Chuo-ku, Tokyo
Established: November 1, 2012
Purpose of Hiring AI Agent Employee 'AGENA'
As Japan faces the major challenge of a talent shortage, this initiative demonstrates 'Beyond AI' by adopting the AI agent employee 'AGENA' to complement employees (humans) while simultaneously proving that it is possible to improve the quality of work and response capabilities. Because 'AGENA' is capable of high-quality work 24 hours a day, 365 days a year with only a short training period, we believe it is possible to transform it into a 'super' capable employee that performs the duties of a human employee at a high level while demonstrating more than three times the productivity.
Specific Initiatives and Features of AI Agent Employee 'AGENA'
Currently, our AI agent employee 'AGENA' has started working as a 'super' capable sales representative for our proprietary SaaS solution AGAVE after just two weeks of training. Its features are as follows:
Feature 1: Quick onboarding due to high learning capabilities
Because AGAVE is a DX solution handling overseas HR and payroll operations, it requires broad and deep knowledge not only of products and functions but also of overseas HR operations, payroll, and legal systems. Simply by training the AI agent employee 'AGENA' with vast amounts of documents and product introduction videos, it can become active as a 'super' capable employee within a few days.
Feature 2: Response capacity equivalent to dozens of people by itself
The AI agent employee 'AGENA' can answer customer questions professionally and politely 'like a human'. Furthermore, it can accurately respond to a far greater number and scope of questions than a real sales representative could handle alone. Since customers can deepen their basic understanding of 'AGAVE' just by conversing with the AI agent employee 'AGENA', the time spent on initial sales responses is significantly reduced. In addition, all interactions with customers are recorded and customer issues and interests are analyzed, allowing sales representatives to concentrate their time on hearing deeper issues and making proposals.
Feature 3: 24-hour operation
Because the AI agent employee 'AGENA' operates 24 hours a day, 365 days a year, it can respond to customers regardless of holidays, nighttime, or time differences. Since it can also respond to customers in time zones and regions that were previously difficult for real employees to handle, it increases customer satisfaction without losing opportunities and significantly improves performance.
Moving forward, we will consider the possibility of expanding the operational duties and assigned products of the AI agent employee 'AGENA', and leverage the accumulated operational know-how for concrete proposals to our customers. As a comprehensive AI & Data company, towards solving the social issues of population decline and corporate shortages of AI and DX talent, we will head towards 'Beyond AI' ourselves, proactively adopt and train AI employees, and continue to provide value that exceeds customer expectations.
About Circlace
Circlace is an IT services company that provides consulting, implementation support, human resource development, and retention support for the world's most advanced AI, Salesforce, and Microsoft solutions.
The Circlace Group combines ServiceNow and Databricks' AI, data, and cloud technologies to provide management, business, and IT consulting services that can contribute to corporate sales and profits.
Listed on the Tokyo Stock Exchange Growth Market in April 2022.
Company Name: circlace Inc
Representative: Representative Director, Chairman and President, Scott Sato
Location: 6F UrbanNet Nihonbashi 2-chome Building, 2-1-3 Nihonbashi, Chuo-ku, Tokyo
Established: November 1, 2012