[DX for Beauty Salons] Free Electronic Medical Record "Castfile" Releases 3 Selectable Customer Registration Flows. Consolidating Personal Information, Counseling, and Consent Form Input.

CASTFILE Inc., which operates the electronic medical record "Castfile" for beauty salons, has released a flow that allows customers to register personal information, counseling sheets, and consent forms, which occur during their first visit, all at once from their own smartphones or other devices.

By offering "three registration methods" that can be selected according to the salon's operations, the system significantly reduces the workload on staff and customer waiting times.

Challenges of reception work with paper binders

At many beauty salons, such as hair salons and aesthetic salons, it was common practice for first-time visitors to be handed multiple paper binders to fill in their name and address, answer detailed counseling sheets, and sign treatment consent forms.

However, this analog method presented significant challenges: "customer information management is difficult," "staff have to spend time organizing information after business hours," and "the filling process is troublesome for customers."

Castfile has integrated these input tasks into a single digital flow.

By simply following the on-screen instructions and completing the input and signature once, all information, from personal details to consent form signatures, is automatically reflected in the medical record. This completely eliminates the need for staff to decipher handwritten text and transcribe information, achieving paperless operations and significant operational efficiency at once.

Three registration flows selectable according to salon operations

Furthermore, to flexibly accommodate each salon's customer service style and facility conditions, we have prepared the following three registration approaches:

① Register by handing over the salon's device as is

This is a basic method where customers are handed a tablet device such as an iPad or a smartphone, which is always available at the salon, to input their information. This is ideal for customers who do not have their own smartphone or elderly customers who prefer to input on a larger screen.

② Register by scanning a QR code with the customer's smartphone

This method involves customers scanning a dedicated QR code displayed on the salon's device with their own smartphone camera. Since customers can input using their familiar device, input speed is improved. Also, if this QR code is printed and placed as a POP in waiting areas or at styling stations, customers can complete registration themselves during their waiting time.

③ Pre-register by sending a dedicated URL before来店

This method involves issuing a dedicated registration URL to customers and sending it in advance via LINE or DM when a reservation is confirmed. Customers can complete registration at their convenience, such as at home or while commuting. On the day of their visit, all troublesome administrative tasks are skipped, allowing them to immediately start high-quality counseling and treatments, which directly leads to improved customer satisfaction.

Having observed numerous salon sites, we have witnessed staff exhausted by "feeling sorry for making customers wait for a long time to fill out forms" and "endless medical record organization after business hours."

The registration function introduced this time and the three approaches selectable according to the on-site situation were born from such real SOS calls from salons.

No matter how high-performing a system is, it is meaningless if it cannot be used effectively on-site.

Castfile will continue to develop and support with an on-site perspective, making salon work dramatically easier from the day of introduction.

Company Overview / Contact Information

Service site: https://lp.castfile.net

Company name: CASTFILE Inc.

Representative: Kou Aoshima, Representative Director

Location: Famous Marunouchi Building 3F, 3-18-22 Marunouchi, Naka-ku, Nagoya-shi, Aichi

CASTFILE supports the smart management of beauty salons by balancing customers' "beauty" and stores' "efficiency."

Contact: mail@castfile.net

Free online support: https://www.jicoo.com/t/dEc1Ewpm4FyO/e/castfile

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