Towards Uninterrupted IT Operations Even with 'Single IT Person Departure' ― Launching 'IT Staff Departure & Handover Support' with Zero Handover Documents and Response in as Little as 3 Business Days

■ Background: The 'Single IT Person Departure' Risk Directly Hitting SMEs

Amidst the severe shortage of IT talent, many small and medium-sized enterprises (SMEs) operate with a 'single IT person' system, relying on one to a few individuals for internal IT operations. In such companies, the moment a 담당자 (person in charge) resigns or takes leave, they face serious situations such as:

- Servers, networks, SaaS contracts, and license management becoming black boxes.
- Administrator passwords and various account information becoming unknown.
- Deactivation of resigned employee accounts and auditing of access rights being delayed, increasing information leakage risks.
- It takes 3 to 6 months to hire a successor IT talent, during which IT operations cease.

In many cases, the handover period is short, documentation is not properly maintained, or the person in charge has already left, leading to a significant burden on management and general affairs departments.

This service specializes in such critical situations of 'IT staff departure,' aiming to prevent IT operations from stopping even without handover documents.

■ Service Features

1. Can handle even without handover documents

We possess the know-how to investigate and visualize the IT environment from scratch. Even without any documentation, we identify servers, networks, SaaS, licenses, and accounts, and set them up for operational use. If administrator passwords are unknown, we handle it through recovery procedures for each service.

2. Initial response in as little as 3 business days

For urgent cases, we start responding in as little as 3 business days. Our top priority is securing administrator accounts and immediately eliminating security risks, followed by an inventory of the IT environment.

3. Proxy for handover interviews with departing staff

Staff with specialized IT knowledge act as proxies for handover interviews with employees scheduled to depart. We efficiently and thoroughly collect technical information that might not be obtainable internally.

4. Team system prevents 'recurrence'

With a dedicated staff member plus a team backup system, we achieve operations that do not depend on a specific individual. We ensure that the situation where 'IT operations stop if one person leaves' never happens again.

5. Specialized team for Microsoft 365 / Google Workspace

Our specialized team, proficient in cloud infrastructure management and operations, smoothly handles everything from tenant management to security settings and processing of departing employees.

6. Seamless transition to monthly operation

After the handover support is completed, you can seamlessly transition to Joushis 365's monthly plan. We continuously support your IT environment with a consistent system.

■ Supported Scenarios

Situation | Response Content
---|---
Limited time until departure | Efficiently hand over high-priority information within a limited period
Already departed | Build from scratch, from system identification to stable operation
Employee considering departure | Gradually transition to outsourcing
Want to eliminate reliance on specific individuals | Proactively build a system with documentation and knowledge sharing

■ Support Flow (5 Steps)

1. Emergency Interview & Initial Response (Starts in as little as 3 business days)

2. IT Environment Inventory & Visualization (1-2 weeks)

3. Security Measures & Processing of Departing Employees (1 week)

4. Establishment & Stabilization of Operational System (Stable operation in 2-4 weeks)

5. Continuous Operation & Improvement (Monthly reports / Continuous support)

■ Pricing Plans (Excluding tax)

Plan | Monthly Fee | Main Content
---|---|---
Light | 180,000 JPY~ | IT environment inventory / Help desk / M365・GWS user management
Standard | 350,000 JPY~ | Departing employee security processing / IT asset management / New hire/departure support
Full Support | 600,000 JPY~ | IT planning & strategy support / SaaS implementation support / Prevention of reliance on specific individuals

Minimum contract period is 3 months. Compared to new hires (500,000-800,000 JPY/month, 3-6 months to start) or dispatch/SES (600,000-1,000,000 JPY/month, 2-4 weeks to start), this service offers superiority in terms of cost, speed, and accumulation of expertise.

Details on pricing and support content are available here.

■ Track Record (Partial)

- 80 employees, IT company: Single IT person suddenly resigned, IT environment visualized in 1 week from a state of zero handover documents and unknown administrator passwords, stable operation in 2 weeks (Standard Plan).

- 150 employees, manufacturing industry: Handover interview with departing employee acted as proxy, smooth transition completed by departure date (Full Support Plan).

- 40 employees, professional firm: Documented the duties of a兼任IT担当者 (concurrent IT staff) and took over with Joushis 365, allowing the staff to focus on their main business (Light Plan).

■ Service Overview

- Service Name: IT Staff Departure & Handover Support

- Provider: BTN Consulting Co., Ltd. (Joushis 365)

- Service Area: Nationwide (Remote support / On-site visits available in Tokyo and its vicinity)

- Price: Monthly 180,000 JPY