Agency Support Center Strengthened by Off-site Operations, BCP, and DX ~SOMPO Himawari Life Insurance Co., Ltd. Case Study Released~

BEWIT Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Kenji Iijima; Tokyo Stock Exchange Prime Market: Securities Code 9216; hereinafter "BEWIT") announced that it has released an interview with SOMPO Himawari Life Insurance Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; Representative: Yasuki Kume; hereinafter "SOMPO Himawari Life"), which entrusts BEWIT with the operation of its customer center.

SOMPO Himawari Life, which offers new value called "Insurhealth®" by combining the original role of insurance (Insurance) and functions that support customers' health (Healthcare), stemming from a desire to support people's health from a broader perspective, not just by providing coverage as an insurance company. For this company, which delivers the value of insurance to customers through agencies nationwide, agency support plays an extremely important role in supporting the agencies that are key to insurance sales.

Responding to approximately 400,000 inquiries annually regarding new contracts, insurance claims, policy maintenance, and premium collection requires high specialization and accuracy. While quick and courteous responses, with an eye on the customers beyond the agencies, are essential, SOMPO Himawari Life has been working to enhance its agency support system and accelerate DX in contact center operations.

As part of these efforts, they adopted a new operating model: off-site outsourcing for agency support operations. Building on a track record of stable operation of highly specialized tasks over many years, they gradually promoted distributed locations for BCP (Business Continuity Plan) and visualized response quality and improved operational efficiency through DX. Through the accumulation of such trust and results, BEWIT was selected as the operational partner for agency support operations.

This interview details SOMPO Himawari Life's initiatives, focusing on the background that led to the success of highly specialized agency support operations through off-site outsourcing, BCP measures, efforts to improve quality and productivity through DX, and expectations for future partnerships. Please take a look.

URL: https://www.bewith.net/case/interview/interview28.html

　

SOMPO Himawari Life Insurance Co., Ltd. Company Profile

Name: SOMPO Himawari Life Insurance Co., Ltd.

Location: Sompo Japan Kasumigaseki Building, 3-7-3 Kasumigaseki, Chiyoda-ku, Tokyo

Established: July 7, 1981

Representative: Yasuki Kume, Representative Director and President

BEWIT Inc. Company Profile

BEWIT provides digital services developed from its experience in contact center and BPO center operations, including the operation of contact centers centered on its proprietary cloud-based PBX* "Omnia LINK," the at-home contact center service "Bewith Digital Work Place," digital BPO services utilizing AI-OCR and RPA, and the educational platform "Qua-cle" with automated monitoring via speech recognition.

*PBX (Private Branch eXchange): Telephone exchange

Company Name: BEWIT Inc.

Location: Shinjuku Park Tower 32F, 3-7-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Established: May 12, 2000

Representative: Kenji Iijima, Representative Director

Business Activities: Provision of contact center and BPO services utilizing digital technologies such as its proprietary cloud-based PBX "Omnia LINK," and development and sales of various AI and DX solutions.

URL: https://www.bewith.net/