[Original Survey] Finding a Termite Control Company: "Referral from an acquaintance" is the most common at 43% | What you need to know about choosing a contractor before the winged termite season arrives

BEST Inc. (Headquarters: Yokohama, Kanagawa; CEO: Ryu Osawa), which aims to create a society where people can live with peace of mind by providing optimal information, resolves various termite-related problems through its specialized termite extermination service, Termite Help Center.

We recently conducted an independent survey of people with experience in termite extermination.

[Survey Overview]

Survey Target: Individuals nationwide who have experience hiring a contractor for termite extermination/prevention

Survey Period: September 17, 2025

Survey Organization: In-house research

Survey Method: Voluntary online responses

Number of valid responses: 100 people

The survey revealed that "referral from an acquaintance" was the most common method for finding a contractor at 43%, and that "response speed," "the representative's attitude," and "price" were the three most important factors in contractor selection.

April and May are the peak season for the mass emergence of winged "Yamato termites," which account for over 90% of termite damage in Japan. In this release, we will introduce the reality of choosing a contractor and four checkpoints to avoid making a mistake before the season arrives.

※When quoting the contents of this press release, please do the following: ・State that the source of the quote is a "survey by BEST Inc." ex. According to a survey by BEST Inc., which operates the specialized termite trouble service "Termite Help Center"〜 ・Include a link to the Termite Help Center (https://shiroari.otasuke-honpo.com/)

Demand for termite extermination increases from April to May