Consideration of Used Multifunction Devices (Copiers): Approximately 67% Consulted – The Reality of “Hit or Miss” Revealed in a Survey [OFFICE110]

OFFICE110, operated by Bell Technos Inc., analyzed consultations about used multifunction devices, finding that approximately 67% of inquiries focused on "considering used" options. While used devices are attractive for cost savings, the survey revealed concerns beyond price, such as maintenance, parts supply, and total cost over time. The study aims to highlight overlooked factors for SMEs when evaluating used copiers against new ones.
researchNQ 100/100出典：PR Times

📋 Article Processing Timeline

  • 📰 Published: March 31, 2026 at 19:40
  • 🔍 Collected: April 1, 2026 at 13:39 (17h 59m after Published)
  • 🤖 AI Analyzed: April 17, 2026 at 01:13 (371h 34m after Collected)

OFFICE110, operated by Bell Technos Inc., analyzed consultation records related to multifunction devices (copiers) accumulated from December 7, 2022, to July 11, 2025, confirming that 71 consultations, or approximately 67% of the total, were related to "considering used" devices.

While used multifunction devices are attractive as an option to easily curb initial costs, the consultation content revealed that there are many concerns and points to confirm that cannot be judged solely by price.

The purpose of this survey is to visualize judgment factors that small and medium-sized enterprise (SME) managers tend to overlook when considering used multifunction devices for introduction.

■ Survey Overview

When introducing multifunction devices (copiers), used machines tend to be considered as an option to easily reduce initial costs. However, actual consultation records showed many confirmations regarding maintenance status, maintenance conditions, parts supply, and total cost after introduction, rather than the price itself.
OFFICE110 investigated the reality of anxieties related to considering used devices based on consultation records accumulated on-site.

■ Survey Result 1

As a result of the analysis, 71 consultations related to "considering used" multifunction devices (copiers) were confirmed, accounting for approximately 67% of the total.
This indicates that used multifunction devices are widely considered as a comparison target when introducing new equipment.

■ Survey Result 2

When classifying the consultation content, many confirmations were found regarding conditions after introduction and operational aspects, rather than the price of the used machine itself. Specifically, the following discussion points were confirmed:

 

  1. What are the maintenance and counter contracts like? 

  2. Which is ultimately more advantageous, new or used? 

  3. Are there any problems with handling failures or supplying parts? 

■ Survey Result 3 

Consultation records showed a tendency for anxieties to materialize as comparisons progressed, even though initial considerations began with the idea that "used machines can be introduced cheaply."
Even if the main unit price is low, including maintenance and counter charges, the total cost is not always more advantageous.
Furthermore, even if the appearance is clean, stability after introduction varies depending on the maintenance content, usable years under maintenance, and parts supply status.
When comparing used multifunction devices, it is necessary to confirm not only the price but also the maintenance content, maintenance conditions, response to failures, and years of use separately.

■ Supervisor's Comment

Kazuhiro Chichinami, Sales Manager, Bell Technos Inc.

Multifunction devices are not products that can be easily compared by unit price alone. In actual consultations, what is being confirmed is not just the low cost of introduction, but also the maintenance content, maintenance conditions, response to failures, and the total cost over continued use. This survey revealed that SME managers want to compare devices based on conditions that suit their own usage, rather than just a simple "used or new" choice. We will continue to disseminate information that organizes judgment factors so that users can make appropriate comparisons and considerations.

▼Click here for the full report of this survey (detailed graphs and explanations)

https://office110.jp/copy/knowledge/point/used-copy-machine-hit-or-miss/

■ Company Profile / Contact Information

Bell Technos Inc.

Service Name: OFFICE110

Representative:  Daisuke Nakajima, Representative Director

Location: 6F TS Building, 3-11-3 Yakuin, Chuo-ku, Fukuoka City, Fukuoka Prefecture

Business Activities: Sales of office automation equipment (business phones, multifunction devices/copiers, corporate mobile phones, cloud PBX, etc.), installation, maintenance, media operation

【Press Release Inquiries】

OFFICE110

URL：https://office110.jp/
Phone Number：0120-595-110
Inquiry Form：https://office110.jp/contact/

Bell Technos Inc.

URL：https://www.bell-group.co.jp/
Phone Number：092-791-4163
Inquiry Form：https://www.bell-group.co.jp/contact/

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