Aurora Mobile Partners with Azuki Partners: Solving Real Estate Industry Labor Shortages with "AI + Omnichannel"
Aurora Mobile has partnered with Azuki Partners to introduce an "AI Real Estate Concierge" system, leveraging AI and omnichannel technology to address labor shortages and improve efficiency in Japan's real estate sector. This system, currently in its Proof of Concept (PoC) phase, shows high ROI potential and serves as a model for digital transformation in traditional service industries.
📋 Article Processing Timeline
- 📰 Published: May 8, 2026 at 03:29
- 🔍 Collected: May 7, 2026 at 19:02
- 🤖 AI Analyzed: May 7, 2026 at 19:24 (22 min after Collected)
Over the past two years, with the favorable shift in exchange rates and investment environments, investors worldwide have been keenly observing the Japanese real estate market. However, amidst surging business opportunities, local real estate companies face the dual challenges of an aging workforce and a structural labor shortage. Under this double pressure, how can limited on-site teams be freed from endless "initial responses" and concentrate 100% of their efforts on high-value "negotiations and closings"?
Azuki Partners, a pioneer in industry innovation, quickly found a breakthrough. By introducing the EngageLab omnichannel platform and GPTBots AI agent under Aurora Mobile (極光), they built an "AI Real Estate Concierge" system. Currently, this project is in its Proof of Concept (PoC) phase and is demonstrating very high ROI potential, serving as an excellent model case for the digital transformation of traditional service industries.
Core Challenge: Veteran Personnel Fragmented by "Basic Inquiries"
In traditional real estate brokerage models, customer acquisition is just the beginning. What follows is a highly complex initial communication process.
- Talent Mismatch: Much of veteran consultants' time is spent responding to repetitive basic questions such as "property location," "budget suitability," and "viewing appointments," diverting resources from the crucial "closing" phase.
- Time Differences and Language Barriers: With an increase in overseas buyers, delayed responses to English inquiries received late at night due to time differences can easily lead to the loss of potential clients.
Azuki's request is highly practical: they want to enable core sales teams to focus on "negotiations and contracts" by entrusting initial responses and customer profiling to AI.
Solution: Rebuilding the Business Cycle with "Brain + Tentacles"
To redesign the service flow, Aurora Mobile customized an intelligent closed-loop system covering the entire lifecycle.
- 24/7 "Second-by-Second" Multilingual Support (GPTBots)
As the brain of the "AI Real Estate Concierge," GPTBots deeply integrates with internal company data, external databases, and websites. The AI automatically handles property inquiries, viewing appointments, document requests, and FAQs 24 hours a day, regardless of late nights or holidays. It overcomes language barriers and accurately provides personalized property suggestions based on customer preferences.
- Precise Omnichannel Delivery and Management (EngageLab)
Leveraging EngageLab's powerful reach, AI-generated follow-up content is delivered across all channels, including WhatsApp, SMS, Email, and app/web push notifications. Simultaneously, a simple and user-friendly CRM function automatically accumulates interaction data, facilitating customer information management.
- Seamless Handover to Human Agents (LiveDesk)
This is key to ultimately improving the closing rate. AI handles initial consultations and proposals, and when customers proceed to the "contract" stage requiring human confirmation, LiveDesk instantly transfers the entire conversation history and customer needs to veteran sales representatives. Sales agents can quickly grasp the customer's situation and directly address core needs, significantly increasing the closing rate.
Customer Voice: ROI Potential Proven in Practice
Tsuyoshi Hikichi, Representative Director (CEO) of Azuki Partners LLC, commented on this collaboration as follows:
"Although it is still in the PoC (Proof of Concept) phase, we already feel the great potential of Aurora Mobile's AI solution. The meticulous support from the Japanese team allowed us to proceed with system construction with peace of mind.
We have high expectations for the future evolution of our customer response capabilities, thanks to the combination of high-quality 'message delivery service' and 'AI,' along with a very user-friendly 'CRM' function."
Industry Implications: Returning Experts to the "Essence of Closing"
Azuki's case demonstrates that, in the face of structural labor shortages, AI is no longer limited to "chatbots" but is a practical engine that permeates the entire business chain.
Routine tasks to AI, large deals to humans. Aurora Mobile (EngageLab & GPTBots), together with innovative companies with a global perspective, is pioneering a new chapter of business growth in the AI era.
About LiveDesk
Omnichannel connectivity, achieving excellence in every interaction.
LiveDesk is an omnichannel intelligent customer service platform provided by EngageLab, a subsidiary of Aurora Mobile.
Azuki Partners, a pioneer in industry innovation, quickly found a breakthrough. By introducing the EngageLab omnichannel platform and GPTBots AI agent under Aurora Mobile (極光), they built an "AI Real Estate Concierge" system. Currently, this project is in its Proof of Concept (PoC) phase and is demonstrating very high ROI potential, serving as an excellent model case for the digital transformation of traditional service industries.
Core Challenge: Veteran Personnel Fragmented by "Basic Inquiries"
In traditional real estate brokerage models, customer acquisition is just the beginning. What follows is a highly complex initial communication process.
- Talent Mismatch: Much of veteran consultants' time is spent responding to repetitive basic questions such as "property location," "budget suitability," and "viewing appointments," diverting resources from the crucial "closing" phase.
- Time Differences and Language Barriers: With an increase in overseas buyers, delayed responses to English inquiries received late at night due to time differences can easily lead to the loss of potential clients.
Azuki's request is highly practical: they want to enable core sales teams to focus on "negotiations and contracts" by entrusting initial responses and customer profiling to AI.
Solution: Rebuilding the Business Cycle with "Brain + Tentacles"
To redesign the service flow, Aurora Mobile customized an intelligent closed-loop system covering the entire lifecycle.
- 24/7 "Second-by-Second" Multilingual Support (GPTBots)
As the brain of the "AI Real Estate Concierge," GPTBots deeply integrates with internal company data, external databases, and websites. The AI automatically handles property inquiries, viewing appointments, document requests, and FAQs 24 hours a day, regardless of late nights or holidays. It overcomes language barriers and accurately provides personalized property suggestions based on customer preferences.
- Precise Omnichannel Delivery and Management (EngageLab)
Leveraging EngageLab's powerful reach, AI-generated follow-up content is delivered across all channels, including WhatsApp, SMS, Email, and app/web push notifications. Simultaneously, a simple and user-friendly CRM function automatically accumulates interaction data, facilitating customer information management.
- Seamless Handover to Human Agents (LiveDesk)
This is key to ultimately improving the closing rate. AI handles initial consultations and proposals, and when customers proceed to the "contract" stage requiring human confirmation, LiveDesk instantly transfers the entire conversation history and customer needs to veteran sales representatives. Sales agents can quickly grasp the customer's situation and directly address core needs, significantly increasing the closing rate.
Customer Voice: ROI Potential Proven in Practice
Tsuyoshi Hikichi, Representative Director (CEO) of Azuki Partners LLC, commented on this collaboration as follows:
"Although it is still in the PoC (Proof of Concept) phase, we already feel the great potential of Aurora Mobile's AI solution. The meticulous support from the Japanese team allowed us to proceed with system construction with peace of mind.
We have high expectations for the future evolution of our customer response capabilities, thanks to the combination of high-quality 'message delivery service' and 'AI,' along with a very user-friendly 'CRM' function."
Industry Implications: Returning Experts to the "Essence of Closing"
Azuki's case demonstrates that, in the face of structural labor shortages, AI is no longer limited to "chatbots" but is a practical engine that permeates the entire business chain.
Routine tasks to AI, large deals to humans. Aurora Mobile (EngageLab & GPTBots), together with innovative companies with a global perspective, is pioneering a new chapter of business growth in the AI era.
About LiveDesk
Omnichannel connectivity, achieving excellence in every interaction.
LiveDesk is an omnichannel intelligent customer service platform provided by EngageLab, a subsidiary of Aurora Mobile.