Aurora Mobile to Exhibit at the 10th AI EXPO TOKYO [Spring], Showcasing 'EngageLab,' an AI-Powered Integrated Customer Engagement Platform.
Aurora Mobile will exhibit at the 10th AI EXPO TOKYO [Spring]. Centered around its AI-integrated customer engagement platform 'EngageLab,' the company will showcase solutions designed to resolve issues like labor shortages.
📋 Article Processing Timeline
- 📰 Published: April 9, 2026 at 06:41
- 🔍 Collected: April 8, 2026 at 22:00
- 🤖 AI Analyzed: April 20, 2026 at 12:42 (278h 42m after Collected)
Aurora Mobile Co., Ltd. (Headquarters: Chuo-ku, Tokyo; hereinafter Aurora Mobile), a global provider of customer engagement and marketing technology, is pleased to announce its participation in the **'10th AI EXPO TOKYO [Spring]'** to be held at Tokyo Big Sight from Wednesday, April 15 to Friday, April 17, 2026.
At this exhibition, centered around the AI-native integrated customer engagement platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)', we will unveil a **'Full Journey AI Engagement Ecosystem'** that resolves the labor shortages and channel fragmentation faced by Japanese companies.
## ■ Highlights of the Exhibition Booth (West 16-16): Three Main Solutions
### 1. Omnichannel Marketing Platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)'
Integrates AppPush, SMS, WhatsApp, Email, etc., to achieve large-scale delivery in milliseconds.
- Intuitive campaign design with a visual journey builder.
- **1.4x higher delivery success rate than the industry standard and AI-optimized delivery algorithms.** We support the shift from passive notifications to 'interactive selling' optimized by AI.
### 2. AI Customer Support 'LiveDesk'
Utilizing EngageLab's AI capabilities, it **automates up to 90% of inquiries**, reducing operational costs by up to 70%.
- Features seamless handoff to human operators. We will unveil a next-generation support experience that resolves severe labor shortages while maintaining quality.
### 3. Frictionless Authentication & Security
A stress-free authentication solution that combines enhanced security with an improved user experience.
- Exhibits **OTP with a 99% success rate, Silent Auth, and AI-driven CAPTCHA**. We propose a secure and smooth customer contact point essential for the Web3 domain and global expansion.
## ■ Event Overview
**Exhibition Name:** 10th AI EXPO TOKYO [Spring] (NexTech Week 2026)
At this exhibition, centered around the AI-native integrated customer engagement platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)', we will unveil a **'Full Journey AI Engagement Ecosystem'** that resolves the labor shortages and channel fragmentation faced by Japanese companies.
## ■ Highlights of the Exhibition Booth (West 16-16): Three Main Solutions
### 1. Omnichannel Marketing Platform '[EngageLab](https://www.engagelab.com/ja_JP?utm_source=Referral&utm_medium=PRT&utm_campaign=aiexpo)'
Integrates AppPush, SMS, WhatsApp, Email, etc., to achieve large-scale delivery in milliseconds.
- Intuitive campaign design with a visual journey builder.
- **1.4x higher delivery success rate than the industry standard and AI-optimized delivery algorithms.** We support the shift from passive notifications to 'interactive selling' optimized by AI.
### 2. AI Customer Support 'LiveDesk'
Utilizing EngageLab's AI capabilities, it **automates up to 90% of inquiries**, reducing operational costs by up to 70%.
- Features seamless handoff to human operators. We will unveil a next-generation support experience that resolves severe labor shortages while maintaining quality.
### 3. Frictionless Authentication & Security
A stress-free authentication solution that combines enhanced security with an improved user experience.
- Exhibits **OTP with a 99% success rate, Silent Auth, and AI-driven CAPTCHA**. We propose a secure and smooth customer contact point essential for the Web3 domain and global expansion.
## ■ Event Overview
**Exhibition Name:** 10th AI EXPO TOKYO [Spring] (NexTech Week 2026)
FAQ
What can you do with EngageLab?
Optimize cross-channel marketing strategies (app notifications, SMS, etc.) using AI to promote customer engagement.
What are the benefits of implementing LiveDesk?
AI automatically answers most customer inquiries, significantly reducing support costs and addressing staffing shortages.
Is this company a Japanese company?
Aurora Mobile is a global provider with its Japanese subsidiary, Aurora Mobile Inc., located in Chuo, Tokyo.