「8人に1人が目撃」自社社員によるBtoBカスハラの実態が1万人の調査で明らかに
アスマーク社の1万人調査によると、有職者の8人に1人が自社の社員が取引先に対してカスタマーハラスメント（カスハラ）を行うのを目撃したことがあると回答。特に管理職の目撃率が高く、目撃しても「相談しても無駄」と多くの従業員が行動を起こさない実態が明らかになった。
📋 記事の処理履歴
- 📰 発表: 2026年5月20日 21:00
- 🔍 収集: 2026年5月20日 12:31
- 🤖 AI分析完了: 2026年5月22日 13:36（収集から49時間4分後）
よくある質問
What was the main finding of this survey on customer harassment?
The survey found that 1 in 8 employees (11.9%) has witnessed a colleague from their own company harassing a business partner or affiliate, which is known as BtoB customer harassment.
Why is this finding particularly important for businesses in Japan right now?
Starting October 1, 2026, all business owners in Japan will be legally required to implement measures to prevent customer harassment, and this obligation includes incidents between businesses (BtoB), not just with consumers (BtoC).
Did the survey show any differences among employee roles?
Yes, managers were far more likely to witness harassment, with a rate of 27.4%, which is over five times higher than that of non-regular employees.
How do employees typically react when they witness this type of harassment?
A significant portion, about 35% of witnesses, reported doing nothing. The most common reason for their inaction was the belief that 'it's useless to report it' (44.9%).
Who conducted this survey and for what purpose?
The survey was conducted by Asmarq Inc.'s 'Humap' service as part of its benchmark data collection for its compliance and harassment countermeasure package called 'CHeck'.