OICOS Implements Generative AI-Powered Automated Chat Function

Asq Co., Ltd. (Headquarters: Chuo-ku, Tokyo; Representative Director: Yutaka Izumisawa), which operates condominium front service outsourcing businesses, has developed and launched an automated response chat function utilizing generative AI technology for its comprehensive condominium DX support tool, "OICOS." The greatest feature of this function is that it eliminates the need for conventional one-question-one-answer input for responses, allowing the AI to derive answers simply by storing documents.

In recent years, there has been a strong demand for prompt, non-face-to-face responses to resident inquiries and a reduction in the operational burden on the management side. OICOS's new function provides an immediate solution to these on-site challenges, achieving both reduced operational load and improved resident satisfaction.

**[Key Features]** ① Mechanism to obtain answers by storing files By simply uploading documents such as management rules, announcements, and manuals to OICOS, the AI automatically refers to their content and answers questions. There is no need to register Q&A in a one-question-one-answer format as before. Furthermore, the supported file formats are diverse, including Word, Excel, PDF, and JPEG.

② Improved convenience through instant responses Residents can instantly obtain necessary information 24 hours a day, even outside the management office's business hours. This reduces inquiry waiting times and enhances resident satisfaction and trust. It also directly leads to a reduction in the number of phone calls to front desk staff and call centers.

③ Secure operation with management-side correction function A mechanism is provided that allows administrators to correct vocabulary and answer content for incorrect AI responses, supporting the improvement of answer quality and operational management.

Initially, the function will be introduced in April as an answer feature for user questions on the pre-login screen, and from September onwards, it will be progressively offered to existing users after sequential contact.

Since its launch in 2007, OICOS has been utilized by over 200,000 households in more than 1,000 properties (including OEM provision, university dormitories, and corporate building meeting room reservation systems), consistently maintaining the top share (Note 1) as a condominium management site (cloud service). We have also continuously improved the convenience of this service by streamlining key handovers for shared facility use after reservations through integration with key manufacturer systems, supporting online payment functions including credit cards, and strengthening collaboration with housing equipment manufacturers such as intercoms and parcel lockers. We will continue to add functions to meet the needs of condominium management and resident services.

**<Overview of Generative AI Chat Function>** *Image of the generative AI chat function* *Note* Note 1: Share including OEM supply for condominium-specific sites providing local information (according to our company's research).

**Overview of Asq Co., Ltd.** Representative Director and President: Yutaka Izumisawa Established: 1997 Capital: 99 million yen Sales: 4,261 million yen (February 2025 fiscal year)

Asq Co., Ltd. operates outsourced services for manned services such as front desk services (concierge) that support comfortable condominium life, as well as mini-shops and cafes within condominiums. As a pioneer in this field, we currently provide services to approximately 550 condominiums and 180,000 households nationwide. Our core businesses, front desk services and reception duties, cater to a wide range of formats including condominiums for sale, rental condominiums, multilingual support for foreigners, offices, and student dormitories. In the ICT field, the OICOS series also provides services to over 1,000 properties and 200,000 online users.