APOSTRO Releases "APOSTRO White Paper 2026" Analyzing Patient Experience in Medical Institutions
APOSTRO Inc. has released the "APOSTRO White Paper 2026," based on an independent survey of 4,000 people across Japan. The report analyzes patient experience in medical facilities, revealing strong dissatisfaction with wait times and billing, alongside a high demand for cashless payments. It is available for free as a reference for medical DX advancement.
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- 📰 Published: May 27, 2026 at 17:30
- 🔍 Collected: May 27, 2026 at 09:01
- 🤖 AI Analyzed: May 27, 2026 at 09:16 (14 min after Collected)
APOSTRO Inc. (Headquarters: Bunkyo-ku, Tokyo; CEO: Shintaro Hioki) has released the "APOSTRO White Paper 2026," created based on an independent survey of 4,000 individuals nationwide.
The white paper categorizes challenges faced by patients when using medical institutions into four phases: Information Gathering, Hospital Visit, Accounting, and Payment. The survey reveals that challenges in patient experience do not occur in isolation but as a sequence of multiple burdens. This report serves as a reference for improving patient experience and considering medical DX (Digital Transformation).
■ Survey Summary
- 45.6% replied they "could not sufficiently compare or consider facilities."
- 61.6% replied that "waiting time was a burden."
- 46.4% replied they felt "stress during billing wait times."
- 68.9% replied they "want to use cashless payments at medical institutions."
■ Contents of the White Paper
- Patient experience challenges in medical facilities
- Reality of hospital visits and wait times
- Dissatisfaction with the billing experience
- Demand for cashless payments
- Direction for Medical DX improvement
■ Recommended For:
- Healthcare facility owners
- Medical DX promotion officers
- Healthcare-related business operators
The "APOSTRO White Paper 2026" is available for free download at: https://apostro.co.jp/apostro-whitepaper-2026/
■ Survey Overview
- Period: November 2025 to February 2026
- Valid Responses: 4,000 (total of 4 surveys)
- Method: Online survey (Freeasy)
The white paper categorizes challenges faced by patients when using medical institutions into four phases: Information Gathering, Hospital Visit, Accounting, and Payment. The survey reveals that challenges in patient experience do not occur in isolation but as a sequence of multiple burdens. This report serves as a reference for improving patient experience and considering medical DX (Digital Transformation).
■ Survey Summary
- 45.6% replied they "could not sufficiently compare or consider facilities."
- 61.6% replied that "waiting time was a burden."
- 46.4% replied they felt "stress during billing wait times."
- 68.9% replied they "want to use cashless payments at medical institutions."
■ Contents of the White Paper
- Patient experience challenges in medical facilities
- Reality of hospital visits and wait times
- Dissatisfaction with the billing experience
- Demand for cashless payments
- Direction for Medical DX improvement
■ Recommended For:
- Healthcare facility owners
- Medical DX promotion officers
- Healthcare-related business operators
The "APOSTRO White Paper 2026" is available for free download at: https://apostro.co.jp/apostro-whitepaper-2026/
■ Survey Overview
- Period: November 2025 to February 2026
- Valid Responses: 4,000 (total of 4 surveys)
- Method: Online survey (Freeasy)
FAQ
「APOSTRO白書2026」の調査対象と規模はどのくらいですか？
全国の4,000名を対象に、2025年11月から2026年2月にかけて計4回のインターネット調査が実施されました。
患者体験における主な不満点は何ですか？
主な不満として、61.6%が「待ち時間が負担」、46.4%が「会計待ちにストレス」と回答しており、時間的なコストが大きな課題となっています。
医療機関における支払い方法への需要はどうなっていますか？
回答者の68.9%が「医療機関でもキャッシュレスを使いたい」と回答しており、キャッシュレス決済への強い需要が示されています。
白書では患者体験をどのようなフェーズで整理していますか？
「情報取得」「通院」「会計」「支払い」の4つのフェーズで、患者が感じている課題を整理・分析しています。
白書はどのように入手できますか？
APOSTROの公式サイト内にある専用のダウンロードページ（https://apostro.co.jp/apostro-whitepaper-2026/）から無料でダウンロード可能です。