Altius Link Discloses Case Study: 95% Man-Hour Reduction and Near-Zero Error Rate in QTnet's Back-Office Operations via RPA

Altius Link Co., Ltd., a BPO service provider based in Shibuya, Tokyo, established in May 1996 (Altius Link brand established Sep 1, 2023) with 100 million JPY capital, disclosed details of a project with QTnet Co., Ltd. in Fukuoka. The project focused on automating 46 back-office tasks related to billing, using RPA. A '3-year productivity improvement project,' initiated in 2024, specifically targeted 12 tasks, achieving a 95% reduction in man-hours. Overall, the automation and operational reforms led to 9,344 hours saved in six months and a near-zero error rate of 0.0002%. This significantly improved operational quality and reduced costs for QTnet, addressing challenges like increased contract numbers and service expansion. Altius Link intends to continue its collaboration with QTnet, exploring the integration of generative AI and operational expertise to further enhance the precision, efficiency, and adaptability of back-office operations. Altius Link operates in 7 countries across Asia and North America.