AIVy Launches New 1-Minute Setup Flow for 'PITALIy' AI Avatar Customer Service

AIVy Inc. (Headquarters: Tokyo; CEO: Takuto Murakami; hereafter 'AIVy') has announced the launch of a new deployment flow for its AI customer service concierge, 'PITALIy,' which enables the publication of AI avatars in as little as 1 minute.

This flow simplifies the necessary steps for publishing an AI avatar, including template selection, basic information entry, avatar settings, and publication configuration.

By reducing the burden of initial setup, we provide an environment where companies and individuals can more easily try out AI avatar customer service. After publication, users can cultivate a customer service experience tailored to their company by adjusting prompts, adding FAQs, conducting conversation tests, and configuring various navigation flows.

■ Background of Development

While interest in generative AI continues to rise, many cases result in users stopping before they even try due to the burden of initial configuration and functional verification.

Interest in generative AI, AI chat, and AI avatar customer service is continuously increasing. However, when attempting to actually implement these into business operations or websites, tasks such as initial setup, content creation, operational verification, and installation create hurdles, often leading to users giving up despite their initial interest.

In the field of AI and web customer service implementation, the following issues are frequently cited:

- Wanting to use generative AI but not knowing where to start.
- Too many setup items before an AI chat or avatar can be published.
- The misconception that prompts and FAQs must be fully developed from the start.
- Time-consuming verification and installation processes that delay internal validation.
- Inability to meet the short-term launch needs for LPs or event pages.
- Missing the opportunity to experience AI customer service due to the burden of initial setup.
- The first step of AI adoption often feels heavy for SMEs, individual creators, stores, and recruiters.

To integrate AI into operations, it is more important to shorten the time until one can first touch and experience the technology rather than focusing initially on feature richness or high accuracy.

PITALIy's 1-minute deployment flow is designed to lower these hurdles of 'giving up before trying' and create an environment where companies and individuals can easily take their first step into using generative AI.

■ Overview of the 1-Minute Deployment Flow

AI avatars can be launched immediately through template selection, basic information entry, avatar configuration, and publication settings.

The 1-minute deployment flow is a new experience that simplifies the initial setup required to publish an AI avatar, allowing for immediate launch based on templates.

Users can publish AI avatar customer service in a short time by selecting a template, entering basic information, and configuring avatar and publication settings. After publication, it is possible to cultivate the customer service experience to suit the company's objectives and customer touchpoints by adjusting prompts, adding FAQs, conducting conversation tests, and configuring navigation flows such as inquiries, reservations, or LINE registration.

Rather than aiming for perfection from the start, this operational philosophy supports launching first and improving while observing actual conversations and usage situations, thereby providing an environment where AI customer service is more accessible to companies and individuals.