Introducing "PITALIy", an interactive AI avatar for attracting customers at exhibition booths

AIVy Inc. (Headquarters: Tokyo; CEO: Takuto Murakami; hereinafter "AIVy") is pleased to announce the launch of its "Exhibition-Specific Plan," a service specialized for attracting and serving customers at exhibitions and events.

■ AI Customer Service Concierge "PITALIy" Creates New Touchpoints with Visitors at Exhibition Booths

This plan is a short-term package that can be implemented for a minimum of one month, tailored to the duration and preparation period of an exhibition.

The AI avatar stands at the forefront of the booth, consistently handling tasks from calling out to visitors, explaining product outlines, answering frequently asked questions, hearing out needs, to guiding them to request materials or register on LINE. This reduces the customer service burden on sales representatives and helps maximize lead acquisition within the limited event period.

■ Background of Development and Provision

AI Avatar Provides Initial Customer Service During Times and for Content Staff Cannot Handle

Exhibitions are a crucial opportunity for companies to make direct contact with new customers, and a significant amount of budget and personnel are continuously invested in this area. However, the following challenges repeatedly occur at actual exhibition sites.

・Inability to speak to all visitors passing by the booth, resulting in missed opportunities with potential customers.
・Staff being unable to keep up during peak hours, leading to missed service opportunities.
・Variations in the accuracy and order of explanations among staff, resulting in inconsistent quality.
・Sales representatives spending time on simple explanations and initial responses, making it difficult to concentrate on high-potential business negotiations.
・A psychological barrier for visitors, who may feel they are "about to be sold to" or find it "difficult to approach for just a quick question."
・Limited number of leads acquired if sufficient conversation is not established, despite investing a large amount in exhibition fees.

The PITALIy AI avatar functions as an approachable entry point for visitors and continues to provide initial customer service even when sales representatives are busy. To address these realities of the exhibition floor, AIVy has decided to launch the "Exhibition-Specific Plan," which optimizes PITALIy for exhibition use.

■ Overview of the Exhibition-Specific Plan

This is a short-term plan based on the PITALIy Standard Plan, packaged with the necessary elements for use at exhibitions and events.

Main Contents:
・Use from a minimum of one month
・Initial setup assistance
・Q&A data import
・Prompt design for exhibitions
・Handling of product and service explanations
・Answering frequently asked questions
・Hearing out visitor needs
・Guidance for material requests and inquiries
・LINE login integration
・Linking with business card information
・Support for large signage displays
・Custom development and customization

■ What Can Be Achieved with PITALIy

AI Avatar Guides from Information to Explanation, and to Next Actions like Material Requests, LINE Registration, and Business Meeting Reservations

The introduction of the Exhibition-Specific Plan enables the following applications:

・Attracting visitors in front of the booth
・Explaining product and service outlines
・Hearing out visitors' challenges and needs
・Providing initial responses to frequently asked questions
・Identifying highly interested visitors
・Smooth handovers to sales representatives
・Guidance for LINE registration, material requests, and inquiries
・Integration with business card and survey information
・Acquiring information usable for post-exhibition follow-ups

These functions allow for providing a uniform point of contact to all visitors passing the booth, while simultaneously identifying high-potential prospects and handing them over to sales representatives.

■ Unique Features of PITALIy

1. AI Avatar Customer Service that Stops Visitors in Their Tracks
Before a person can approach them, the AI avatar creates a natural entry point for visitors. Visitors can ask questions freely without feeling pressured, which is expected to reduce the rate of people just passing by the booth.

2. Initial Response to Prevent Missed Opportunities Even During Peak Times
While staff are attending to other visitors, the AI avatar continues to provide product explanations and conduct hearings in parallel. This minimizes the opportunity loss that tends to occur during busy hours and secures visitors' dwell time.

3. Standardized Explanation Quality, Delivering the Same Information to Everyone
It consistently provides information on product outlines, implementation benefits, pricing, case studies, and FAQs according to a pre-designed script. This ensures that all visitors receive the same quality of information, regardless of staff experience or the products they handle.

4. Sales Representatives Can Focus on Visitors with High Potential for Business Deals
With the AI avatar handling initial contact and hearings, it becomes possible to identify prospects who are further along in the consideration stage and hand them over to sales representatives. This allows sales resources to be concentrated on situations that directly lead to business deals.

5. Acquire Lead Information that Connects to Post-Exhibition Follow-up
Through LINE integration, business card information linkage, surveys, and hearing content, it is possible to capture visitors' areas of interest, challenges, and consideration status as structured information. This data can be used directly for post-event follow-up sales and nurturing measures.

■ Envisioned Use Cases

Applicable in a wide range of scenes such as IT exhibitions, beauty & health expos, recruitment events, municipal events, and showrooms.

・IT Exhibitions: Explains product features and case studies, provides initial responses to technical questions, and guides visitors to demo and business meeting reservations.
・Beauty & Health Exhibitions: Explains product features and usage, conducts simple hearings on skin type and lifestyle, and guides visitors to sample requests and LINE registration.
・Recruitment Events: Provides company overviews, job descriptions, and selection process information, hears out job seekers' areas of interest, and guides them to the application process.
・Municipal/Organizational Awareness Events: Explains policies and measures, provides information tailored to visitor demographics, and reduces the explanatory burden on in-person staff.
・Showroom-type Events: Introduces exhibits and services tailored to visitors' interests, and guides them to business meeting reservations and material requests.
・Experiential Projects at Commercial Facilities: Can be used to explain campaigns to visitors, guide them to stores, and promote adding the store as a LINE friend.
・B2B Business Meetings: Supports by explaining your company's services, hearing out the challenges and consideration stage of the other party, and ensuring a smooth handover to the person in charge.
・New Product Launch Events: It is possible to announce new product features, prices, and sales channels, gauge visitor interest, and design pathways for reservations and inquiries.

■ Implementation Process

Support from Hearing to Operation and Lead Utilization

Designed for short-term implementation, we can flexibly respond to consultations even just before an exhibition.

・Hearing on Exhibition Content, Products, and Objectives: We will share the exhibition content, the value you want to convey, and the definition of the leads you want to acquire.
・Sharing of Product Materials, FAQs, and Sales Talk: You will provide existing product materials, anticipated questions and answers, and explanations used on-site.
・Prompt and Conversation Design for Exhibitions: Based on the information provided, we will design a conversation scenario optimized for exhibition use.
・AI Avatar, Screen Design, and Signage Display Settings: We will adjust the display screen and avatar to match the booth environment and visitor demographics.
・Pre-testing: We will conduct a scenario check assuming the actual environment and make final adjustments to the response content and quality.
・Operation on the Day of the Exhibition: We will monitor the display and response status on the day and make real-time adjustments as necessary.
・Post-Exhibition Log Review and Lead Utilization: We will organize conversation logs, hearing results, and lead information to be used for follow-up sales and improvements for the next exhibition.

■ Future Outlook

Through PITALIy, AIVy will not only support corporate operational efficiency and sales improvement but also the dissemination of information for socially significant activities.

In the future, we will continue to expand functionality by combining features such as AI presentation mode, diagnostic functions, quiz functions, web reservation functions, LINE registration functions, and reporting functions, to enable organizations, municipalities, educational institutions, and companies to create more understandable and accessible information touchpoints.

We will expand the use of AI to deliver value that has not yet been fully reached in society, including parasports, welfare, education, regional revitalization, and awareness-raising activities.

■ Comment from the CEO

Takuto Murakami, CEO, AIVy Inc.

Exhibitions are places where people meet, but they are also places where it can be difficult to make that first approach. I believe that an AI avatar is not just a receptionist, but can become a sales partner that enlivens the booth and creates opportunities for business talks.

By becoming an approachable entry point for visitors and reducing missed service opportunities during peak times and the burden on sales representatives, we will connect the time and cost invested by exhibiting companies to the tangible result of lead acquisition. Through the Exhibition-Specific Plan, we will transform exhibitions, a crucial touchpoint for companies, into a more effective and manageable venue.

■ What is PITALIy?

Web Conversational Customer Service Avatar PITALIy

PITALIy is an AI customer service concierge that places a "talkable AI avatar" on a website to provide end-to-end support for everything from inquiry handling, product explanations, diagnostics, reservations, lead acquisition, LINE registration, to FAQ generation.

Unlike conventional chatbots that just "answer questions," the AI avatar advances the conversation according to the user's situation and interests, naturally guiding them from providing necessary information to the next action.

Currently, PITALIy is sequentially offering functions that enhance AI customer service, such as AI presentation mode, diagnostic function, gacha function, web catalog function, web reservation function, quiz function, gift survey function, scenario function, automatic FAQ addition function, LINE registration function, and camera diagnosis AI customer service.

It can be used in a wide range of fields, including web customer service, exhibitions, events, recruitment, education, local government, healthcare, welfare, entertainment, e-commerce, and B2B sales. AIVy will develop PITALIy not just as an AI chat, but as an "AI customer service infrastructure" that changes the first point of contact between companies/organizations and users.

■ Call for Distributors & Custom Development

AIVy is looking for distributors and partner companies to promote the sales and implementation of PITALIy. We welcome collaboration with companies that have customer contacts in various industries, such as web production companies, advertising agencies, system development companies, event companies, and support companies in the local government, education, and welfare sectors.

We also handle individual development projects such as custom development using AI characters, industry-specific AI customer service, diagnostic content, reservation/CRM integration, LINE integration, camera diagnosis, and experiential content for events.

Inquiries about distributorship: https://pitaliy.jp/

Consultation for custom development/customization: https://aivy.tokyo/contact

Useful information about AI: https://column.aivy.tokyo/

■ Company Profile

Company Name: AIVy Inc.

Representative: CEO Takuto Murakami

Location: Tokyo

Services:
・Development, operation, and sales of the AI customer service concierge "PITALIy"
・AI character-related development