Free Online Seminar: "Preventing 'I thought I sent it, but it didn't arrive.' 3 Points for Designing Messages That Reach Customers" to be held on Thursday, April 9, 2026, from 11:00 AM

AI CROSS Co., Ltd. (Headquarters: Minato-ku, Tokyo, CEO: Noriko Harada, hereinafter "AI CROSS") will host a free online seminar titled "'Preventing 'I thought I sent it, but it didn't arrive.' 3 Points for Designing Messages That Reach Customers" on Thursday, April 9, 2026, from 11:00 AM.

Emails go unopened, LINE notifications get buried——

"Sent" does not mean "delivered."

The "undelivered loss" that accumulates unnoticed leads to missed opportunities and declining sales. If you feel that the effectiveness of your CRM measures has hit a plateau, it may be time to reconsider your choice of channels and delivery design.

In this webinar, we will practically explain the "3 points of message design" for ensuring your message reaches the customer, covering everything from the characteristics and proper use of email, LINE, and SMS to the design framework for "when, what, and which channel to deliver on."

Furthermore, we will share the latest case study of a credit card company that has recently achieved significant results, as well as case studies that have achieved up to 6.5 times the CVR compared to other channels and successfully reduced monthly work by 640 hours, to show you how to create new customer contact points that "reliably deliver and prompt action."

[Event Outline]

□ Date and Time: April 9, 2026 (Thursday) 11:00-12:00

□ Format: Online streaming *A viewing URL will be sent to registered attendees at a later date.

□ Organizer: AI CROSS Co., Ltd.

□ Speaker: AI CROSS Co., Ltd.

Account Sales Division Head, Eriko Yamagishi

□ Participation Fee: Free, pre-registration required

□ Application URL:

https://aicross.co.jp/zettai-reach/seminar/i-seminar22/?utm_source=prtimes&utm_medium=organic&utm_campaign=aix

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