AI Security Solutions Launches Free Trial for 'AI BPO Customer Support Service'

AI Security Solutions, Inc. (Headquarters: Tokyo; hereinafter 'the Company') has announced the launch of a free trial and free consultation service for its 'AI BPO Customer Support Service,' which handles customer inquiries via email and chat, effective today.

This service utilizes generative AI to provide comprehensive support, including initial inquiry handling, complaint classification, automated FAQ responses, and multilingual support. By enabling the AI to respond immediately and escalating only necessary cases to human staff, the service provides 24/7 customer support. The free trial allows businesses to verify processing accuracy and labor-saving effects using their actual operational data.

■ Service Overview

・Service Name: AI BPO Customer Support Service

・Launch Date: March 26, 2026

・Service Model: BPO (Pay-as-you-go based on workload)

・Free Trial: One-week verification using actual data

・Supported Channels: Email, Chat, Inquiry Forms

・Deliverables: Response history reports, classification data, escalation notifications

■ Service URL

https://ai-prototype.jp/bpo/lp/2

■ Supported Tasks

- Initial email/chat response (reception, answering, routing)

- Automated FAQ response and knowledge base construction support

- Automatic classification, prioritization, and escalation of complaints

- Multilingual inquiry support (English, Chinese, etc.)

- Automatic creation of post-call summaries and response history

■ Key Features

1. Free Trial for Real-World Verification

Verify processing accuracy and labor reduction before implementation using actual operational data.

2. BPO Model Requiring No System Implementation

No new system development or complex configuration is required; you can use the service without significantly changing existing workflows.

3. Hybrid AI and Human Processing

Ensures accuracy and stability by combining AI automation with verification by dedicated staff.

4. 24/7/365 Support

AI provides immediate responses outside business hours and on holidays. Initial responses are completed for late-night or early-morning inquiries, allowing staff to start the next business day with pre-escalated tasks.

■ Representative Comment

'24/7 support is no longer a privilege reserved for large corporations. By utilizing AI, even small teams can maintain high-quality customer service. If you are struggling with backlogs or leaving holiday inquiries unattended until the following week, please take advantage of our free trial to see the results for yourself.' (AI Security Solutions, Inc.)