Daidai Service Co., Ltd. Releases Latest Case Studies from Three Companies in Different Industries

Daidai Service Co., Ltd. Releases Latest Case Studies from Three Companies in Different Industries

Daidai Service Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Masayoshi Tamagawa), a BPO service provider for telephone answering and call center outsourcing based in Tokyo and Osaka, has released new case studies from three companies currently using our services.

The newly released case studies are from CapWorks Inc., a web production company; Shigeru Nishiyama Tax Accountant Office; and Hayama Real Estate Co., Ltd.

In recent years, with labor shortages and increasing diversification of business operations, "disruptions to work due to telephone calls" have become an issue for many companies. The three companies featured in these case studies, despite operating in different industries, introduced our telephone answering service with the aim of reducing the burden of handling calls and focusing on their core business.

Three Common Points Observed from the Case Studies

Three Common Points Observed from the Case Studies

Although the industries vary, an analysis of the background of their adoption and the changes observed after implementation revealed common trends among the three companies.

1 "Disruption to work" caused by telephone calls was the biggest challenge.

What was common to all three companies was not the telephone calls themselves, but "work stopping because the phone rings."

For the web production company, design production.

For the tax accountant office, tax and inheritance consultations.

For the real estate company, property management.

In all these cases, the work requires a high degree of concentration and prompt response, and handling telephone calls was a factor in decreased productivity.

2 They don't want to reduce calls, but "delegate them."

None of the three companies wanted to "eliminate phone calls." Rather, their thinking was, "We want to maintain the quality of telephone service to our customers while allowing our staff to concentrate on their primary work." To achieve this, they designed:

Reception methods specific to each company.

Response content.

Reporting methods.

And other aspects on a custom-made basis.

3 Customer satisfaction did not decrease, but rather improved.

In these case studies, we have received feedback such as "reliable to entrust" due to:

Polite initial reception.

Prevention of missed calls.

Prompt call transfers.

Outsourcing telephone support is not merely a way to reduce workload, but is utilized as a means to enhance operational efficiency while maintaining the quality of customer interaction.

Telephone Answering Service Utilization Expanding Across Industries

CapWorks Inc. (Web Production & Creative Business)

In web production and creative work, while high concentration is required, interruptions due to telephone calls were a challenge.

After introducing the telephone answering service, unnecessary work interruptions decreased, creating an environment where they could concentrate on production tasks. Their telephone responses to customers are also handled naturally and politely, giving them a sense of security as if the service were an extension of their own staff.

Case Study: https://denwadaikou.jp/info/stories/002-capworks/

Shigeru Nishiyama Tax Accountant Office

In a tax accountant office with many specialized inquiries such as tax and inheritance consultations, balancing telephone support with specialized work was a challenge.

By utilizing the telephone answering service, they can now review inquiries in an organized manner while minimizing work interruptions, leading to a balance between customer service quality and operational efficiency.

Case Study: https://denwadaikou.jp/info/stories/003-nishiyamatax/

Hayama Real Estate Co., Ltd.

In real estate management, responding to inquiries from residents and emergency calls during nights and holidays is essential.

After introducing the telephone answering service, in addition to preventing missed calls, they have established a system for prompt and polite telephone reception. This has led to both reduced telephone burden during nights and holidays and improved customer satisfaction.

Case Study: https://denwadaikou.jp/info/stories/001-hayama-real-estate/

Improving Telephone Support Efficiency Supports Corporate Productivity Enhancement

While telephone calls are an important customer touchpoint in corporate activities, they also serve as a factor that interrupts the work of the person in charge.

Daidai Service Co., Ltd. provides custom-made telephone reception services tailored to various industries and business contents, supporting companies in creating an environment where they can focus on the work they should be concentrating on.

We will continue to contribute to solving the challenges of various industries and disseminate success stories of our client companies.

About Daidai Service Co., Ltd.

Daidai Service Co., Ltd. is a company based in Tokyo and Osaka that provides telephone-related outsourcing and BPO services such as telephone answering and call center outsourcing. Over 10,000 companies have adopted our services (as of May 2026).

With service designs optimized for each industry and the industry's first custom-made telephone response system, we flexibly accommodate the needs of each customer. We offer 24/7 support and a full range of features suited to modern work styles, including telephone number lending and report delivery via chat/SMS.

We provide services nationwide and have a track record in diverse industries such as legal, medical, e-commerce, real estate, and government agencies. We design and operate optimal telephone support tailored to the size and challenges of each company. We serve as a partner for companies struggling with labor shortages and operational efficiency.

Company Overview

Company Name: Daidai Service Co., Ltd.

Location: "Tokyo" 〒150-0012 1-1-39 Hiroo, Shibuya-ku, Tokyo Ebisu Prime Square MBE303

"Osaka" 〒532-0011 4-6-24 Nishinakajima, Yodogawa-ku, Osaka Daitaku Building 9

Representative: Masayoshi Tamagawa

Business Activities: Telephone answering service, 24-hour reception service, night reception, call center operation

URL: https://denwadaikou.jp/