ZEALS Launches "Omakase AI Avatar," a Conversational AI Avatar That Feels Like Talking to a Human

A conversational avatar that's just like a human, "Omakase AI Avatar." ZEALS Inc. (Location: Meguro-ku, Tokyo; CEO: Masahiro Shimizu), which develops the multimodal AI agent platform "Omakase AI," has announced the launch of "Omakase AI Avatar," a conversational AI avatar service that provides a natural conversational experience as if talking to a human. "Omakase AI Avatar" is a service that replicates a person's knowledge, experience, speaking style, and personality as an AI avatar to engage in real-time dialogue with users. It is designed to augment the communication of company representatives, recruitment managers, specialized personnel, and brand staff through AI, with applications envisioned in various business scenes where the quality of dialogue is crucial, such as recruitment, customer service, counseling, education, and sales. As a first use case, we will enter the AI interview and AI meeting field in the HR domain, and will also promote expansion into a wide range of areas, including AI beauty advisors, AI counselors, AI trainers, AI coaches, and AI concierges. ■ Demo of "Omakase AI Avatar" explaining "Omakase AI Avatar" by the actual avatar. ■ Background of the Launch: In recent years, the evolution of generative AI has advanced corporate communication from mere automation to a sophisticated conversational experience that understands context and responds naturally. Meanwhile, the AI avatar market is dominated by services centered on one-way information transmission, such as video generation, presentations, and guidance content. While these one-way AI avatars are effective for conveying information clearly, actual business scenes like job interviews, customer service, counseling, education, and sales require a "conversational and interactive" experience that understands the other party's questions and responds naturally on the spot. ZEALS has been working to enhance the conversational experience at the interface between companies and users by developing and providing customer service AI agents. With "Omakase AI Avatar," we combine this expertise with AI avatar technology to provide a real-time, two-way conversational AI avatar experience that goes beyond simple one-way guidance. ■ About "Omakase AI Avatar": "Omakase AI Avatar" is a conversational AI avatar service that provides a natural dialogue experience as if you were talking to the person themselves, based on their knowledge, experience, speaking style, and personality. By responding in real-time to user questions and consultations while considering the context, it enables communication that previously depended on people to be provided in a more scalable form. Companies can build high-quality dialogue contact points 24/7 by utilizing the knowledge and communication of representatives, recruitment managers, field managers, sales representatives, specialized personnel, and brand staff as AI avatars. ■ Key Features of "Omakase AI Avatar": 1. Replicating the person's likeness as an AI avatar. It generates an AI avatar that feels like you are conversing with the actual person, based on their knowledge, experience, speaking style, and personality. It can extend the appeal and expertise of diverse individuals such as representatives, recruitment managers, professional staff, sales representatives, influencers, and talents as AI. 2. Real-time conversational experience. It responds naturally and on the spot to user questions and consultations. It provides a natural and convincing dialogue experience through two-way communication that adapts to the context, rather than canned responses. 3. 24/7 availability. The AI avatar is available anytime, anywhere. It expands contact points with potential hires, customers, and consultants, preventing missed opportunities while enabling continuous communication. 4. Customization to match the brand. Speaking style, response content, background, and brand expressions can be customized to match the worldview of the company or service. The brand-optimized AI avatar provides a customer experience that reflects the company's identity. ■ Specific Use Case: Application in the AI Interview and AI Meeting Domain. In the first use case in the HR domain, "Omakase AI Avatar" will be used as an AI interviewer and AI meeting facilitator. In recruitment, challenges include the workload of initial interviews, the burden of scheduling, inconsistencies in candidate interaction, and subjectivity in evaluation. At the same time, the first point of contact with a candidate is a crucial experience that influences their understanding of the company and their level of interest. Therefore, communication design that allows candidates to speak naturally and comfortably is required, not just efficiency improvements. In a survey referenced by ZEALS, factors such as "robotic voice," a "one-way feeling," and "difficulty understanding the intent of questions" were cited as sources of discomfort and stress with conventional AI interviews. On the other hand, the presence of natural conversation and feedback showed a tendency to create a more positive attitude towards the interview. ■ On the Challenges of AI Interview Services. "Omakase AI Avatar" replicates company representatives, recruitment managers, and field employees as AI avatars to offer candidates flexible interview and meeting opportunities regardless of time or place. Leveraging the dialogue design capabilities cultivated through our customer service AI agents, we will realize a more convincing AI interview and meeting experience that is not only efficient but also allows candidates to be their natural selves. Reference: Survey on the state of AI interviews (May 2026, ZEALS research). ■ Expansion to Diverse Business Scenes. "Omakase AI Avatar" is not limited to AI interviewers but can be used in various business scenes where the quality of dialogue is important. For example, an AI beauty advisor can provide proposals online equivalent to in-store customer service, offering personalized suggestions based on user concerns and preferences. An AI counselor aims to create a conversational space where clients can talk with peace of mind, lowering the psychological barrier to seeking consultation. We will also expand into areas requiring specialized knowledge and human-like dialogue, such as AI trainers, AI coaches, AI concierges, and AI sales, to augment the contact points between companies and users. ■ Future Outlook. Through "Omakase AI Avatar," ZEALS will augment the knowledge, experience, personality, and brand identity that people possess with AI, creating new dialogue experiences between companies and users. We will expand into areas where dialogue quality is crucial—including AI interviews/meetings, AI beauty advisors, and AI counselors, as well as education, training, sales, customer service, and customer support—and promote the social implementation of an AI agent experience that can provide high-quality communication 24/7. ■ ZEALS Company Profile. Company Name: ZEALS Inc. Established: April 1, 2014. Capital: 100 million yen. Location: 6F Arco Tower, 1-8-1 Shimo-Meguro, Meguro-ku, Tokyo. Representative: Masahiro Shimizu, CEO. Business: Development and provision of Omakase AI, Omakase OS, ZEALS AI Agent, etc. HP: https://zeals.ai/jp/ Omakase AI: https://www.omakase.ai/jp Omakase Robotics: https://www.omakase.ai/robotics