Scene Live Announces Partnership with Call Quality Management Solution 'Dr.Tel'
Scene Live has partnered with Stadium Inc. to integrate the 'Dr.Tel' quality management solution, enabling automated call evaluation to improve quality and reduce operational costs for call centers.
📋 Article Processing Timeline
- 📰 Published: May 29, 2026 at 10:30
- 🔍 Collected: June 1, 2026 at 02:42 (64h 11m after Published)
- 🤖 AI Analyzed: June 1, 2026 at 21:08 (18h 26m after Collected)
Scene Live Inc. (Headquarters: Osaka, Osaka; CEO: Ryosuke Isomura), provider of call systems 'lisnavi' and 'OSORA,' announces a partnership with Stadium Inc. (Headquarters: Minato, Tokyo; CEO: Takatoshi Kawashima), provider of the call quality management solution 'Dr.Tel.' This partnership enables support for quality improvement and labor reduction through the automation of call center response evaluation. Scene Live has supported the thorough efficiency and productivity improvement of corporate telephone operations through the development and provision of the outbound call system 'lisnavi' and the inbound call system 'OSORA.' However, in many call center environments, managers still listen to calls one by one for evaluation, leading to massive labor costs and inconsistent evaluation standards. Therefore, by combining the maximization of outbound efficiency through Scene Live's 'lisnavi' with the automated response evaluation using generative AI by Stadium's 'Dr.Tel,' the partnership supports both the 'quantity' and 'quality' of sales activities. AI automatically scores 'understanding of customer needs' and 'appropriateness of closing,' enabling precise, data-driven coaching. As part of the partnership, Stadium's 'Dr.Tel' will be introduced and provided as an integrated solution to customers using Scene Live's 'lisnavi.'
FAQ
Is AI adoption in call centers progressing in Taiwan?
Yes, driven by rising labor costs and talent shortages, there is growing interest in Taiwan for AI-driven operational efficiency and automated quality management.