KDDI, Altius Link, and Recho Partner for AI Contact Center Business

KDDI Corporation, Altius Link, Inc., and Recho, Inc. will collaborate on the construction and deployment of AI contact centers starting May 28, 2026. The AI contact center service is scheduled to launch in the first half of fiscal year 2026. This partnership combines KDDI's communication infrastructure and Recho's voice AI technology with Altius Link's expertise in contact center operations and design. The AI contact center will utilize voice AI agents equipped with high-precision speech recognition and natural dialogue technology for initial responses, while escalating unexpected inquiries to human operators. This approach aims to accelerate response times and standardize service quality. By creating an environment where humans can focus on high-level tasks such as monitoring and evaluating AI, contact center operations will be enhanced, ultimately contributing to improved customer satisfaction. Furthermore, Recho plans to utilize KDDI's AI data center computing infrastructure in the future to further advance voice AI agents and achieve more natural interactions. On March 18, 2026, KDDI invested in Recho through its corporate venture capital fund, 'KDDI Open Innovation Fund V,' to promote this partnership and strengthen collaboration. The three companies will continue to strongly drive this initiative forward.