Kobe City Tax Department to Fully Implement AI Voice Agent
Key facts
- Kobe City Tax Department to Fully Implement AI Voice Agent
- NTT Marketing Act ProCX will implement a generative AI voice agent for the Kobe City Tax Department, aiming to automate over 70% of routine inquiries to reduce staff workload and improve citizen services.
- Source: PR Times
- Date: May 20, 2026
Direct answer
NTT Marketing Act ProCX will implement a generative AI voice agent for the Kobe City Tax Department, aiming to automate over 70% of routine inquiries to reduce staff workload and improve citizen services.
- Citation
- Kobe City Tax Department to Fully Implement AI Voice Agent (May 20, 2026), PR Times
- Source
- PR Times
- Date
- May 20, 2026
NTT Marketing Act ProCX will implement a generative AI voice agent for the Kobe City Tax Department, aiming to automate over 70% of routine inquiries to reduce staff workload and improve citizen services.
📋 Article Processing Timeline
- 📰 Published: May 20, 2026 at 22:00
- 🔍 Collected: May 20, 2026 at 13:31
- 🤖 AI Analyzed: May 22, 2026 at 09:56 (44h 24m after Collected)
NTT Marketing Act ProCX has been selected to implement a generative AI automated voice response service for the Kobe City Tax Department. By combining VOC (Voice of Customer) analysis-based FAQ design with AI Shift Inc.'s "AI Worker VoiceAgent," the project aims to automate over 70% of routine inquiries for certain tax categories within the department, which handles approximately 400,000 calls annually. This initiative is expected to reduce the burden on staff and enhance the quality of citizen services. The full-scale implementation follows a successful three-month trial that achieved an automation rate of over 65%. The project will run from mid-June 2026 to March 31, 2027.
FAQ
What percentage of inquiries will the AI voice agent handle for Kobe City Tax Department by 2024?
The AI voice agent will handle over 70% of routine inquiries for Kobe City Tax Department.
Which company is deploying the generative AI voice agent for Kobe City's tax services in 2024?
NTT Marketing Act ProCX is deploying the generative AI voice agent for Kobe City in 2024.
How does the Kobe City Tax Department plan to reduce staff workload in 2024 using AI?
By implementing an AI voice agent to automate over 70% of routine citizen inquiries in 2024.
What is the main goal of introducing NTT Marketing Act ProCX's AI agent in Kobe City by 2024?
The main goal is to reduce staff workload and improve citizen services through automation.
When will Kobe City Tax Department fully implement the NTT Marketing Act ProCX AI system?
Kobe City Tax Department will fully implement the system in 2024.