Cloud RPA 'Coopel' Launches New 'AI Assistant' Feature to Support Scenario Creation, Free on All Plans

Coopel Inc. (Headquarters: Shinagawa-ku, Tokyo; Representative Director: Hisashige Hashimoto) has started providing a new feature, 'AI Assistant', for its cloud-based RPA service 'Coopel'. This feature allows users to ask questions directly on the Coopel operation screen. It resolves questions that arise during scenario creation without leaving the screen, and is available at no additional cost and with unlimited usage across all of Coopel's pricing plans. It is also available during the free trial period.

The AI Assistant is an AI chatbot specialized in how to use Coopel. When a question arises during scenario creation, users can ask it directly on the Coopel screen without having to search for help pages in another tab or open an inquiry form.

It also supports answering questions based on the currently selected action, allowing users to check the setup procedure, notes, and related help articles for that action on the spot. This makes it easier for users unfamiliar with RPA to continue creating scenarios without interrupting their workflow.

The AI guides the operation of the RPA itself, which supports business automation, on the spot. This realizes an environment where users can 'proceed while asking the AI how to use the automation tool'.

Background

Against the backdrop of labor shortages, an increasing number of companies are working on automating and streamlining routine tasks. However, RPA is an area where the challenge is not just 'introducing it and being done', but rather 'whether it can be used effectively on the ground after introduction' and 'whether it will become established'.

In particular, when questions arise during scenario creation, such as 'How do I set this action?', 'I don't understand the error message', or 'Which help article should I look at?', users have had to stop their work to search for documentation or contact support. The accumulation of these small stumbling blocks leads to stagnation in RPA utilization.

As a cloud-based RPA that allows anyone to work on business automation without specialized knowledge, Coopel has been developing products that are easy for non-engineers to use, featuring intuitive UIs, tutorials, and animated help.

The AI Assistant, whose provision has started this time, is a feature to further enhance this 'ease of use'. By providing an environment where users can immediately ask questions on the Coopel screen at the moment they stumble, it reduces the learning cost and research effort during scenario creation.

About the New Feature 'AI Assistant'

The AI Assistant is an AI chatbot that can be opened from the icon at the bottom right of the Coopel screen. It answers questions about Coopel, including how to operate it, scenario creation, action settings, pricing plans, configuration methods, and error messages.

Unlike general-purpose AI chats, it is specialized in Coopel's functions and operation methods, making it easy to check the information needed for actual scenario creation.

For example, if you ask 'I want to save an email attachment to Google Drive', you can check the actions required for scenario creation, the creation procedure, and relevant help center articles.

It also handles questions about the currently selected action. For example, if you ask a question while the 'Get file from Microsoft OneDrive' action is selected, you can get an answer that takes into account the setup procedure, notes, and output content of that action.

Main Features of the AI Assistant

1. Answers Based on the Selected Action

The AI Assistant recognizes the currently selected action and generates a response according to that action. Users can check the setup procedure and notes without having to explain in detail 'which action they are asking about'. This is a unique feature of being integrated into Coopel, which is not found in general-purpose AI chats.

2. Answers Specialized in How to Use Coopel

The AI Assistant answers questions about Coopel's functions and operation methods. You can check not only scenario creation methods but also questions about pricing plans, configuration methods, and error messages on the spot.

3. Related Help Articles Also Available

Depending on the answer content, it also guides you to relevant help center articles. You can check the official help content as needed, in addition to the AI's answer.

4. Free on All Plans, Unlimited Usage, Available During Trial

The AI Assistant is available at no additional cost and with unlimited usage across all of Coopel's pricing plans. It is also available during the free trial period, so even those considering introduction can experience the feature.

5. Question Content Not Used for AI Learning (Safe for Corporate Use)

The content of questions entered into the AI Assistant is not used for AI learning. Users can safely ask questions about operations and settings on Coopel.

Usage Scenario

If a user adds the 'Get file from Microsoft OneDrive' action during scenario creation but doesn't know how to set it up, they can ask the AI Assistant while keeping that action selected.

The AI Assistant answers with the necessary information for setup, such as how to link the account, how to select the file, and the output content of the action. Since related help articles can also be checked, the user can continue creating the scenario without leaving the work screen.

Representative Comment

'With RPA, it's important not just to introduce it, but for people on the ground to be able to use it effectively for their own work. However, if users stumble even a little during scenario creation, it creates time for research and the hassle of inquiries, which can stop its utilization.

The AI Assistant is a feature to resolve these small stumbling blocks on the spot. By enabling users to work while asking questions on the Coopel screen, we aim to create an environment where even those without specialized knowledge can work on automation with greater peace of mind. With the desire for all our customers to use it, we have made it free on all plans and available during the trial period.'

(Hisashige Hashimoto, Representative Director, Coopel Inc.)

Notes

The AI Assistant is a support function that guides how to use and configure Coopel. Currently, it does not support image uploads or automatic scenario creation.

Also, since it is an AI-generated response, the content may not be entirely accurate. If your question is not resolved, you can contact the support team via the 'Contact Support' button on the screen.

Future Developments

Coopel aims to be an RPA that allows on-site personnel to advance business automation on their own without specialized knowledge.

With this AI Assistant, Coopel will reduce stumbling blocks and research effort during scenario creation, creating an environment where more users can master Coopel. Going forward, we will continue to develop features that allow non-engineers to work on automation.