Monakaya Selected for MHLW's FY2026 Comprehensive Support Subsidy for Persons with Disabilities (Comprehensive Welfare Promotion Project)

Monakaya Co., Ltd. (Headquarters: Kyoto City, Kyoto Prefecture; CEO: Takashi Yuki, hereinafter "Monakaya"), which provides DX support and product development for medical, nursing, and welfare fields, announces its selection as an implementing agency for the Ministry of Health, Labour and Welfare's FY2026 Comprehensive Support Subsidy for Persons with Disabilities (Comprehensive Welfare Promotion Project), Assigned Topic 18: "Research Project on Facilitating Information Linkage and Reducing Administrative Burdens in Disability Welfare Services"※1.

*1 Public Call for Proposals for the FY2026 Comprehensive Welfare Promotion Project (First Round) https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/0000193950_00035.html

This project will leverage insights gained from establishing information linkage infrastructure in the nursing care sector—such as the Nursing Care Information Platform, Care Plan Data Linkage System, and LIFE—to examine and organize models that facilitate information linkage between consultation support centers and various disability welfare service providers.

Background and Challenges

In the nursing care sector, the "Nursing Care Information Platform" will begin phased operations from April 2026, enabling comprehensive information sharing, including certification status and physician opinions. In contrast, the disability welfare sector lacks an equivalent information linkage infrastructure, and information exchange between consultation support centers and service providers still relies heavily on paper, fax, and standalone software systems.

The disability welfare sector faces three unique challenges distinct from the nursing care insurance sector:

Multiple Service Use: Users often utilize multiple services simultaneously—such as home care, daily living support, employment assistance, and after-school day services—resulting in fragmented data across service providers.

Information Discontinuity Across Life Stages: As support personnel change significantly from infancy to adulthood, support information is rarely carried forward effectively.

Budgetary Constraints: Since funding is treated as operational expenses rather than social security expenditures, individual investments in digitalization face significant limitations.

Main Research Areas

The project will conduct research centered on the following five key points:

1. Structured Analysis of Key Issues Based on Past Discussions and Current Status in Nursing Care and Other Sectors

Structurally organize information linkage challenges in the disability welfare sector, considering its unique characteristics—including personal data protection. Monakaya will apply its firsthand experience from supporting the implementation of the Nursing Care Information Platform and Care Plan Data Linkage System to verify sector-specific challenges.

2. Standardization of Disability Welfare Service Beneficiary Certificates and Related Procedures

Examine standardization of certificate formats and related procedures—identified in FY2025 surveys as requiring continued discussion—by collecting insights via surveys and interviews on local rule practices, improvements, and digitalization/system integration challenges.

3. Development and Organization of a "Model for Smooth Information Linkage (Provisional Name)" [Core of the Project]

Focus on reducing administrative burdens related to exchanging service utilization plans and support records, examining operational models from the following perspectives:

- Current status of assessment data utilization - Verification of disability welfare-specific requirements, such as multi-provider collaboration and cross-life-stage information continuity - Consideration of a government-led model where municipalities establish the infrastructure and providers access it via cloud - Direction for data accumulation and utilization (including AI) inspired by the LIFE system in the nursing care sector

4. Follow-up on Progress of Previous Initiatives to Reduce Procedural Burdens

Assess the progress of past efforts to reduce administrative burdens, including outreach to municipalities through administrative communications.

5. Systematic Analysis and Response Planning for Requests Submitted via Operator-Specific Inquiry Channels

Systematically analyze and organize frontline feedback (pain points) submitted to the Ministry of Health, Labour and Welfare’s dedicated inquiry channel, and develop improvement strategies with expert participation.

Research Methodology

Expert Panel: Comprising approximately 10 members, including academics, disability welfare service providers, municipal officials, and stakeholder groups; held four times annually (end of July, October, December, and February)

Survey: Conducted via the national dedicated system targeting all 1,741 municipalities and approximately 1,000 disability welfare service providers

Interviews: Approximately three rounds with around five municipalities and service providers

Background of Monakaya’s Selection

Monakaya operates under the vision of "hospitality for those at the heart of care," providing products and services that support essential workers in healthcare, nursing, and disability welfare. In the nursing care sector, Monakaya has accumulated practical insights into establishing information linkage infrastructure through the following achievements:

- Experience in supporting the implementation of the Nursing Care Information Platform and Care Plan Data Linkage System - Participation in AMED’s "Fundamental On-site Improvement Project Using Nursing Care DX," contributing to the research and development of Mitasto—an AI-powered care plan generation and multidisciplinary collaboration tool—and Mielto—a dashboard for integrating data from multiple service providers - Participation as a subcontractor in the "Community-Integrated Home Care DX Package Model Project Using Monitoring, Chat, and BI Integration," leading the development of "Mielto for Home Care"

Monakaya will apply its accumulated expertise in "eliminating information silos among stakeholders and enabling high-quality, data-driven care" to the disability welfare sector through this project.

Expected Outcomes

- Structural analysis of the current state and challenges of information linkage in disability welfare from the perspectives of users, service providers, and municipalities

- Proposal of directions for a "Model for Smooth Information Linkage (Provisional Name)," including a municipality-led cloud-based infrastructure model and a service utilization plan data linkage model

- Systematic organization of operator requests and visualization of frontline pain points

- Presentation of development requirements and roadmap for future information linkage platforms from FY2027 onward, including AI utilization

These outcomes aim to create a foundation enabling consultation support specialists and service staff to reclaim time spent on paperwork and instead focus on direct human interaction.

Moving forward, Monakaya will continue its efforts—through research, studies, and public dissemination—to solve information linkage challenges in disability welfare and create environments where consultation support specialists and service providers can dedicate their time to the support they truly value.

[Monakaya Co., Ltd.]

Address: 6 Minamigawara-machi, Nakagyo-ku, Kyoto City, Kyoto 604-8844

Representative Director: Takashi Yuki

Business Activities: DX/UX consulting, research and analysis, data utilization consulting, app planning, development consulting, product planning and provision

URL: https://monakaya.com/