[Over 10 Million Copies Sold in the Hugely Popular Series] The Long-Awaited Customer Service English Book 'Customer Service English, One Step at a Time.' Released from the 'One Step at a Time' Series!
Gakken Co., Ltd. releases an introductory customer service English book for inbound tourists, from its series that has sold over 10 million copies.
📋 Article Processing Timeline
- 📰 Published: March 31, 2026 at 03:00
- 🔍 Collected: March 30, 2026 at 21:46
- 🤖 AI Analyzed: April 15, 2026 at 10:31 (372h 44m after Collected)
Gakken Co., Ltd. (Shinagawa, Tokyo / President and Representative Director: Tatsuya Nanjo), a group company of Gakken Holdings Co., Ltd. (Shinagawa, Tokyo / President and Representative Director: Hiroaki Miyahara), released 'Customer Service English, One Step at a Time.' on March 27, 2026.
■It's Okay Even If You're Not Good at English!
A "Super Introductory Book" for Customer Service English, Learned with Illustrations and Easy Phrases, is Born!
With the increase in foreign visitors to Japan, opportunities to respond in English are growing in various customer service settings such as restaurants, retail stores, and tourist spots. In such situations, many people may have experienced feelings of anxiety like, "What should I do if they speak to me in English?" or "I'd be embarrassed if I couldn't communicate properly.".
Currently, technologies like translation apps have advanced, and we live in an era where the language barrier can be overcome with just a smartphone. However, the joy of communicating in one's own words, even with broken English, and conversing while observing the other person's expressions, is something that cannot be easily experienced through machine-mediated interactions.
This book is an introductory guide to customer service English that values "communication between people." It carefully selects short and simple phrases that can be used even by those who are not confident in their English skills, and introduces them in a format that can be immediately applied in customer service situations.
■Three Features of This Book
① You Can Say It! Many Easy English Phrases Included!
To ensure that even those who are not proficient in English can use it with confidence, we have selected only easy words and memorable phrases. The expressions adopted are short, simple, yet polite enough not to offend customers.
② Understand with Illustrations! Customer Service English You Can See and Understand!
The book uses illustrations to visually convey the meaning and usage of English phrases, making it easy to understand even for beginners. By seeing the context and the expressions, learners can grasp the nuances and use them appropriately.
FAQ
What is the main purpose of the book 'Customer Service English, One Step at a Time.'?
The book aims to help individuals who are not confident in their English skills to communicate effectively in customer service situations, particularly with foreign visitors to Japan, by providing simple, easy-to-understand phrases and illustrations.
Who is the target audience for this book?
The primary target audience includes individuals working in customer-facing roles in Japan, such as in restaurants, retail stores, and tourist attractions, who need to interact with foreign customers but have limited English proficiency.
What makes this book different from other English learning resources?
This book focuses specifically on practical customer service scenarios, uses very simple vocabulary and short phrases, and incorporates illustrations to aid understanding. It emphasizes human connection over reliance on translation apps.
Is this book suitable for complete beginners in English?
Yes, the book is designed as a 'super introductory book' with easy words and memorable phrases, making it suitable for beginners or those who feel anxious about speaking English.
What is the significance of the 'One Step at a Time' series?
The 'One Step at a Time' series is a hugely popular series from Gakken that has sold over 10 million copies, indicating a proven track record of providing accessible and effective learning materials.