A New Standard to Eliminate 'Invisible Anxiety' in Remodeling, Born from 60,000 Projects. Lucua Co., Ltd. Introduces 'Responsible Construction System' for All Properties.
To address industry challenges like unseen shoddy workmanship and opaque additional billing, Lucua Co., Ltd. has introduced the 'Responsible Construction System' across all its projects. The system guarantees transparency and quality through seven benefits, including the complete on-site use of directly delivered paint, clear accounting with zero hidden fees, warranties up to 10 years, and pre-scaffolding removal inspections with the customer.
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- 📰 Published: May 18, 2026 at 09:00
- 🔍 Collected: May 18, 2026 at 00:31
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Lucua Co., Ltd. (Headquarters: Yokohama City, Kanagawa Prefecture; Representative Director: Kenji Matsumoto), a company operating under the philosophy of being an 'Inspiring Company' and specializing in exterior wall painting and building refactoring, has implemented the 'Responsible Construction System' for all properties undergoing residential maintenance and regeneration, including interior, exterior, roofing, exterior design, and various waterproofing works.
This system fundamentally eliminates customer anxieties that are often viewed as industry challenges, such as 'cutting corners in unseen areas' and 'opaque additional billing after contract signing.' Through highly transparent pricing and thorough quality control, such as 'using up paint entirely on-site' and 'customer-accompanied inspections before scaffolding removal,' the company promises true peace of mind. Combined with the previously introduced 'Customer Peace of Mind System' that uses SMS to relieve anxiety, Lucua adds sincerity to 'honesty,' 'trust,' and 'quality-first' approaches to realize homebuilding that truly satisfies the customer.
■ Background of Introducing the 'Responsible Construction System'
In today's remodeling industry, there is no small amount of anxiety among customers regarding construction quality and pricing. Lucua earnestly addresses these industry-wide challenges. Driven by a strong desire to be a local contracting firm relied upon for years to come, the company decided to introduce the 'Responsible Construction System,' which manages and operates all processes—from procurement to aftercare—with full in-house responsibility.
■ 7 Customer Merits of the 'Responsible Construction System'
With the introduction of this system, customers are provided with the following solid benefits and peace of mind:
1. A 'Customer First' completion inspection system where work is not finalized until you are satisfied.
Lucua prioritizes customer hopes and requests, proceeding with construction cooperatively. Upon completion, a final inspection is conducted with the customer, and the scaffolding is dismantled only after satisfaction with the finish is confirmed. This eliminates the unreasonableness of wanting a slight adjustment only to find the scaffolding already removed. Lucua promises completion only when the customer is fully satisfied with everything, down to cleaning and clearing up.
2. Transparent accounting with absolutely no additional charges.
Regarding contracted work, no unfair subsequent additional charges will ever be billed. Additional construction requested by the customer or work not included in the contract terms will require separate estimates and contracts, ensuring peace of mind regarding the budget.
3. Genuine quality control (direct paint delivery from the manufacturer, used up entirely on-site).
Primary paint materials are shipped directly from major manufacturers to the customer's home, ensuring material transparency. Furthermore, the paint is entirely used up at a single site and never reused at another location. This prevents contamination and degradation of the paint. Taking pride as craftsmen, Lucua strictly adheres to proper 'construction methods and processes,' taking responsibility for unseen steps like substrate preparation.
4. Prompt and thorough aftercare (service cars patrolling the construction area).
Committed to the field, Lucua constantly has service cars patrolling corresponding construction areas. This establishes a reassuring system capable of promptly responding to minor post-completion concerns, maintenance checks, and aftercare without dispatch fees. Customers can consult them without hesitation, even about trivial matters.
5. Industry-leading! Offering a long-term warranty of up to 10 years.
To ensure long-lasting peace of mind after construction, a long-term warranty of up to 10 years is provided.
6. Enrolled in construction liability insurance for unforeseen events.
To prepare for unexpected situations, the company continuously subscribes to construction liability insurance. Even in the unlikely event of natural disasters during construction, no inconvenience will be caused to the customer.
7. Consistent quality control (TQC) from procurement to construction and completion.
Through Lucua's proprietary TQC (Total Quality Control), which encompasses the initiatives from 1 to 6, the company takes responsibility for all processes and thoroughly pursues customer-centric 'Lucua Quality.' They value building sincere and warm human relationships, making it easy to reach out at any time.
■ About Lucua Co., Ltd.
With the philosophy of being an 'Inspiring Company,' Lucua Co., Ltd. is a remodeling company specializing in exterior wall painting that boasts a track record of over 60,000 building refactoring (*1) projects, primarily in the Kanagawa, Tokyo, Saitama, and Chiba areas, over 20 years since its founding in August 2006. Going beyond merely providing construction, the company continuously pursues loving customer service that truly delights clients.
Backed by this extensive experience, reliable technology, and sincere responses, it has earned a high rating of 4.6 (*2) in Google reviews. They have received numerous joyful voices from post-construction customers, such as 'We're really glad we chose Lucua!', 'Everyone from Lucua who comes is such a good person!', and 'The craftsmen's manners and personalities are so nice!'. Moving forward, nourished by the trust of 60,000 cases,
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This system fundamentally eliminates customer anxieties that are often viewed as industry challenges, such as 'cutting corners in unseen areas' and 'opaque additional billing after contract signing.' Through highly transparent pricing and thorough quality control, such as 'using up paint entirely on-site' and 'customer-accompanied inspections before scaffolding removal,' the company promises true peace of mind. Combined with the previously introduced 'Customer Peace of Mind System' that uses SMS to relieve anxiety, Lucua adds sincerity to 'honesty,' 'trust,' and 'quality-first' approaches to realize homebuilding that truly satisfies the customer.
■ Background of Introducing the 'Responsible Construction System'
In today's remodeling industry, there is no small amount of anxiety among customers regarding construction quality and pricing. Lucua earnestly addresses these industry-wide challenges. Driven by a strong desire to be a local contracting firm relied upon for years to come, the company decided to introduce the 'Responsible Construction System,' which manages and operates all processes—from procurement to aftercare—with full in-house responsibility.
■ 7 Customer Merits of the 'Responsible Construction System'
With the introduction of this system, customers are provided with the following solid benefits and peace of mind:
1. A 'Customer First' completion inspection system where work is not finalized until you are satisfied.
Lucua prioritizes customer hopes and requests, proceeding with construction cooperatively. Upon completion, a final inspection is conducted with the customer, and the scaffolding is dismantled only after satisfaction with the finish is confirmed. This eliminates the unreasonableness of wanting a slight adjustment only to find the scaffolding already removed. Lucua promises completion only when the customer is fully satisfied with everything, down to cleaning and clearing up.
2. Transparent accounting with absolutely no additional charges.
Regarding contracted work, no unfair subsequent additional charges will ever be billed. Additional construction requested by the customer or work not included in the contract terms will require separate estimates and contracts, ensuring peace of mind regarding the budget.
3. Genuine quality control (direct paint delivery from the manufacturer, used up entirely on-site).
Primary paint materials are shipped directly from major manufacturers to the customer's home, ensuring material transparency. Furthermore, the paint is entirely used up at a single site and never reused at another location. This prevents contamination and degradation of the paint. Taking pride as craftsmen, Lucua strictly adheres to proper 'construction methods and processes,' taking responsibility for unseen steps like substrate preparation.
4. Prompt and thorough aftercare (service cars patrolling the construction area).
Committed to the field, Lucua constantly has service cars patrolling corresponding construction areas. This establishes a reassuring system capable of promptly responding to minor post-completion concerns, maintenance checks, and aftercare without dispatch fees. Customers can consult them without hesitation, even about trivial matters.
5. Industry-leading! Offering a long-term warranty of up to 10 years.
To ensure long-lasting peace of mind after construction, a long-term warranty of up to 10 years is provided.
6. Enrolled in construction liability insurance for unforeseen events.
To prepare for unexpected situations, the company continuously subscribes to construction liability insurance. Even in the unlikely event of natural disasters during construction, no inconvenience will be caused to the customer.
7. Consistent quality control (TQC) from procurement to construction and completion.
Through Lucua's proprietary TQC (Total Quality Control), which encompasses the initiatives from 1 to 6, the company takes responsibility for all processes and thoroughly pursues customer-centric 'Lucua Quality.' They value building sincere and warm human relationships, making it easy to reach out at any time.
■ About Lucua Co., Ltd.
With the philosophy of being an 'Inspiring Company,' Lucua Co., Ltd. is a remodeling company specializing in exterior wall painting that boasts a track record of over 60,000 building refactoring (*1) projects, primarily in the Kanagawa, Tokyo, Saitama, and Chiba areas, over 20 years since its founding in August 2006. Going beyond merely providing construction, the company continuously pursues loving customer service that truly delights clients.
Backed by this extensive experience, reliable technology, and sincere responses, it has earned a high rating of 4.6 (*2) in Google reviews. They have received numerous joyful voices from post-construction customers, such as 'We're really glad we chose Lucua!', 'Everyone from Lucua who comes is such a good person!', and 'The craftsmen's manners and personalities are so nice!'. Moving forward, nourished by the trust of 60,000 cases,
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FAQ
What are the main features of Lucua's 'Responsible Construction System'?
Key features include transparent accounting with no extra charges, complete on-site use of paint, customer inspections before scaffolding removal, and a warranty of up to 10 years.
Will I be charged unfair additional fees after construction starts?
No unfair additional fees will be charged for contracted work. Any extra construction requires a separate estimate.
What areas does Lucua Co., Ltd. serve?
They primarily provide construction services in the Kanagawa, Tokyo, Saitama, and Chiba areas.