[June 2026 RPA Case Study] Automation of Manual Excel Data Entry from FAX and Phone Inquiries Starts!

Replus Inc. has successfully automated Excel data entry tasks resulting from FAX and phone inquiries for a printing company by leveraging its proprietary automation service, 'Good Hands-RPA'. We are sharing this case study, which achieved significant time reduction throughout the entire process from order to delivery, along with three key points for successful RPA implementation.

'Replus News 2026 Vol.8'

[Starting June 2026: Automation of manual Excel data entry from FAX and phone inquiries at client sites]

■ Background and Challenges: The burden of 'Manual Excel Entry'
Many companies face the challenge of 'the burden of routine manual tasks.' The printing company that introduced our service was manually entering inquiries received via FAX or phone into Excel on a daily basis. This 'Reception Excel' served as the base for managing all crucial post-processes, including 'ordering, production, and delivery.' However, significant time was being spent on daily manual input, making improvement of business efficiency and time reduction an urgent matter.

■ Solution Approach using 'Good Hands-RPA'
We proposed the possibility of automation via RPA to address these routine task challenges. By utilizing 'Good Hands-RPA,' which is highly compatible with business software including Excel, we proceeded with implementation through the following steps:

1. Thorough interviewing and clarification of processes
We began by interviewing the staff in detail about site workflows to clarify tasks in each step. After examining the work required for each process, we determined that automation via RPA was fully feasible.

2. Phased program development starting from the 'Order Process'
Instead of changing everything at once, we first developed an RPA program for the initial order process. After integrating it into actual operations for trial, we succeeded in automating it.

3. Towards automation of all processes
Using the success of the order process as a foothold, we developed an automation program for all processes through to production and delivery. By freeing personnel from manual labor, we realized an environment where staff can concentrate on 'thinking tasks' with higher added value.

■ We are best suited to help companies that 'lack IT staff'
'Good Hands-RPA' provides a framework to ensure business automation even in environments without dedicated IT staff. To remove barriers such as 'IT literacy' or 'anxiety about operation,' we offer three strengths:

- No IT knowledge required
We do not use complex jargon in meetings. It is sufficient to tell us your existing workflow, such as 'which screen you look at while entering data into Excel.' Our staff conducts thorough interviews and translates your words into robot actions. There is no burden on site staff to learn new skills like programming.

- Full-order construction
There is no need to 'change on-site rules to fit the system' like with off-the-shelf software. We build the optimal automation robot from scratch, matching the unique Excel formats used for years or transcription rules from paper slips. You can transition smoothly to automation without changing your current workflow or usability.

- Operational accompaniment support
Business automation does not end at 'introduction.' Robot stoppage due to unexpected environmental changes, such as OS updates or Web system screen changes, will occur. 'Good Hands-RPA' provides thorough support, including rapid error response, scenario modifications, and additional settings for new tasks as business expands.

■ Clarify 'tasks that can be automated' with a '30-minute Online Free Diagnosis'!
If you are like the printing company in this case and are 'worried about daily input tasks but don't know where to start,' we recommend clarifying 'tasks that can be automated' through our 'Online Free Diagnosis.'