Do Fine Co., Ltd. to Hold "Anger Management and Customer Harassment Countermeasures Seminar to Protect Organizations" in Akita City on Thursday, May 28, 2026
Do Fine Co., Ltd. will hold a free seminar titled "Anger Management and Customer Harassment Countermeasures Seminar to Protect Organizations" in Akita City on Thursday, May 28, 2026. Amidst customer harassment becoming a management risk for companies, this seminar offers practical measures to balance employee protection with sound customer service.
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Do Fine Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo) will hold a free seminar titled "Anger Management and Customer Harassment Countermeasures Seminar to Protect Organizations" in Akita City on Thursday, May 28, 2026.
Currently, starting with the enactment of prevention ordinances in Tokyo, movements to establish ordinances are accelerating in various local governments, and customer harassment countermeasures are nationally transforming into a "corporate responsibility."
In response to this social situation, this seminar will convey practical approaches to protect employees and ensure sound customer service by treating serious customer harassment issues as organizational challenges, rather than leaving them solely to frontline staff.
■ Background and Purpose of This Seminar
Excessive demands, verbal abuse, and other forms of customer harassment are serious management issues that lead to employee turnover and reduced productivity.
According to the latest 2024 survey by UA Zensen, Japan's largest industrial labor union, 46.8% of service workers have experienced customer harassment, and about half of them felt a "decline in motivation to work."
A survey by the Ministry of Health, Labour and Welfare also revealed a serious situation where about 10-20% considered or actually took leave/resigned, highlighting the severe reality.
Customer harassment is now a significant "management risk" that can shake the very existence of a company.
Especially in the "spring" of the new fiscal year, "anger" and "distortion" tend to accumulate within organizations due to environmental changes, and if left unaddressed, could lead to a chain of resignations in May. The introduction of anger management, which supports individuals' endurance with "organizational mechanisms," is an urgent task now.
However, in workplaces without appropriate coping methods, individuals often rely on their own endurance, and problems tend to escalate. This seminar aims to establish reproducible organizational response capabilities, rather than relying on anecdotal experience.
Precisely because Akita has a limited workforce, it is imperative to protect valuable human resources with "mechanisms" rather than individual "guts."
Our company, which has walked alongside Akita, is holding this seminar with the desire to overcome the challenges faced by local residents together through "emotional management."
■ Seminar Content
On the day, starting from the basic concepts of anger management, we will clearly explain points that lead to building good relationships with subordinates, superiors, and customers, and realizing healthy workplace communication.
Specifically, we will cover understanding the mechanism of anger, how to receive initial responses, criteria for escalation, how managers should follow up, and establishing internal organizational rules for recurrence prevention.
Without being biased towards theory, we will provide practical tips that can be implemented from tomorrow, in a way that can be applied to daily frontline operations.
Additionally, after the seminar, an optional networking event is planned, which can be utilized as a place for participants to exchange information and form networks.
We aim for this to be a place where participants can share frontline challenges and take home insights that can be applied to their practical work.
▼ Benefits of Participation
Learn concrete approaches to balance employee protection and customer service quality.
Clarify response principles for frontline staff to avoid excessive stress and support actions that managers should take.
Gain hints to transform individual responses into organizational standards, which is expected to reduce inconsistencies in judgment and enhance the persuasiveness and reproducibility of responses.
▼ Recommended for these individuals/companies
Business owners, managers, HR and labor personnel, and site managers who want to strengthen customer harassment countermeasures at a practical level.
Frontline leaders struggling with excessive demands (customer harassment) from customers.
Managers who want to provide effective guidance and feedback to subordinates without becoming emotional.
Business owners and HR personnel who want to improve workplace relationships and enhance overall organizational productivity.
The content is applicable to any organization with customer contact, regardless of industry, and is structured to be accessible even for those learning systematically for the first time.
Past participants in similar seminars had objectives/concerns such as "considering customer harassment countermeasures," "wanting to be able to provide appropriate subordinate guidance," and "wanting to improve workplace atmosphere and human relationships."
In post-seminar surveys, over 90% gave positive responses such as "I want to immediately apply anger management to improve work productivity and reduce stress," receiving high evaluations for its direct applicability to practical work.
■ Event Overview
Date: Thursday, May 28, 2026
Time:
Part 1: Seminar 15:00-17:00
Part 2: Networking 18:00-20:00 (Optional participation)
Venue: Akita City Nigiwai Koryukan AU (1-4-1 Nakadori, Akita City)
Participation Fee: Free (Networking event costs an additional ¥6,600)
Target: Business owners, managers, HR and labor personnel, and site managers who want to strengthen customer harassment countermeasures at a practical level.
Notes: This seminar will be held on-site only (no online streaming).
▼ How to Apply
This seminar is free.
Keywords:
Currently, starting with the enactment of prevention ordinances in Tokyo, movements to establish ordinances are accelerating in various local governments, and customer harassment countermeasures are nationally transforming into a "corporate responsibility."
In response to this social situation, this seminar will convey practical approaches to protect employees and ensure sound customer service by treating serious customer harassment issues as organizational challenges, rather than leaving them solely to frontline staff.
■ Background and Purpose of This Seminar
Excessive demands, verbal abuse, and other forms of customer harassment are serious management issues that lead to employee turnover and reduced productivity.
According to the latest 2024 survey by UA Zensen, Japan's largest industrial labor union, 46.8% of service workers have experienced customer harassment, and about half of them felt a "decline in motivation to work."
A survey by the Ministry of Health, Labour and Welfare also revealed a serious situation where about 10-20% considered or actually took leave/resigned, highlighting the severe reality.
Customer harassment is now a significant "management risk" that can shake the very existence of a company.
Especially in the "spring" of the new fiscal year, "anger" and "distortion" tend to accumulate within organizations due to environmental changes, and if left unaddressed, could lead to a chain of resignations in May. The introduction of anger management, which supports individuals' endurance with "organizational mechanisms," is an urgent task now.
However, in workplaces without appropriate coping methods, individuals often rely on their own endurance, and problems tend to escalate. This seminar aims to establish reproducible organizational response capabilities, rather than relying on anecdotal experience.
Precisely because Akita has a limited workforce, it is imperative to protect valuable human resources with "mechanisms" rather than individual "guts."
Our company, which has walked alongside Akita, is holding this seminar with the desire to overcome the challenges faced by local residents together through "emotional management."
■ Seminar Content
On the day, starting from the basic concepts of anger management, we will clearly explain points that lead to building good relationships with subordinates, superiors, and customers, and realizing healthy workplace communication.
Specifically, we will cover understanding the mechanism of anger, how to receive initial responses, criteria for escalation, how managers should follow up, and establishing internal organizational rules for recurrence prevention.
Without being biased towards theory, we will provide practical tips that can be implemented from tomorrow, in a way that can be applied to daily frontline operations.
Additionally, after the seminar, an optional networking event is planned, which can be utilized as a place for participants to exchange information and form networks.
We aim for this to be a place where participants can share frontline challenges and take home insights that can be applied to their practical work.
▼ Benefits of Participation
Learn concrete approaches to balance employee protection and customer service quality.
Clarify response principles for frontline staff to avoid excessive stress and support actions that managers should take.
Gain hints to transform individual responses into organizational standards, which is expected to reduce inconsistencies in judgment and enhance the persuasiveness and reproducibility of responses.
▼ Recommended for these individuals/companies
Business owners, managers, HR and labor personnel, and site managers who want to strengthen customer harassment countermeasures at a practical level.
Frontline leaders struggling with excessive demands (customer harassment) from customers.
Managers who want to provide effective guidance and feedback to subordinates without becoming emotional.
Business owners and HR personnel who want to improve workplace relationships and enhance overall organizational productivity.
The content is applicable to any organization with customer contact, regardless of industry, and is structured to be accessible even for those learning systematically for the first time.
Past participants in similar seminars had objectives/concerns such as "considering customer harassment countermeasures," "wanting to be able to provide appropriate subordinate guidance," and "wanting to improve workplace atmosphere and human relationships."
In post-seminar surveys, over 90% gave positive responses such as "I want to immediately apply anger management to improve work productivity and reduce stress," receiving high evaluations for its direct applicability to practical work.
■ Event Overview
Date: Thursday, May 28, 2026
Time:
Part 1: Seminar 15:00-17:00
Part 2: Networking 18:00-20:00 (Optional participation)
Venue: Akita City Nigiwai Koryukan AU (1-4-1 Nakadori, Akita City)
Participation Fee: Free (Networking event costs an additional ¥6,600)
Target: Business owners, managers, HR and labor personnel, and site managers who want to strengthen customer harassment countermeasures at a practical level.
Notes: This seminar will be held on-site only (no online streaming).
▼ How to Apply
This seminar is free.
Keywords: