Smart Order PMS, an All-in-One System with Multiple Functions, Begins Integration with ChatLock!
Smart Order Co., Ltd.'s accommodation management system "Smart Order PMS" and ChatLock Co., Ltd.'s smart lock "ChatLock" have initiated a collaboration. This integration fully automates key management and check-in operations in accommodation facilities, promoting operational efficiency and contactless procedures.
📋 Article Processing Timeline
- 📰 Published: April 28, 2026 at 20:00
- 🔍 Collected: April 28, 2026 at 11:31
- 🤖 AI Analyzed: April 28, 2026 at 11:35 (3 min after Collected)
Smart Order Co., Ltd. (Head Office: Minato-ku, Tokyo; Representative Director: Takuya Ishikawa), provider of the accommodation management system "Smart Order PMS" (https://www.smartorder.ai/ja_jp/), has announced that it began integration with ChatLock, a smart lock sold by ChatLock Co., Ltd. (Head Office: Edogawa-ku, Tokyo; Representative Director: Kazunori Ohki) on April 27th.
### Start of Integration between "Smart Order PMS" and "ChatLock"
【About the Integration of Smart Order PMS and ChatLock】
This integration seamlessly unifies the accommodation management system "Smart Order PMS" with the smart lock "ChatLock," achieving complete automation of key management and check-in operations in accommodation facilities.
【Features of Smart Order PMS】
Smart Order PMS is a cloud-based PMS that supports the operational efficiency of accommodation and unmanned facilities.
Key features:
- Centralized reservation and customer management
- Automated operation design
- High scalability through flexible integration with external systems
This integration further enables unmanned and labor-saving check-in operations.
【Features of ChatLock】
ChatLock's biggest feature is that it is a smart lock that can be installed without construction work.
Key features:
- Can be retrofitted to existing doors
- No wiring work required, significantly reducing initial installation costs and construction period
- Designed for easy adoption in small-scale facilities and guesthouses
It significantly lowers the barrier to entry compared to conventional electronic locks, making it possible to deploy to a wide range of facilities.
【Benefits of Introduction】
Through this integration, facility operators can gain the following value:
- Realization of completely contactless operations: By automatically sending key information after reservation, check-in procedures become unnecessary.
- Significant improvement in operational efficiency: Reduces key handover and management tasks, optimizing labor costs.
- Enhanced security and flexibility: Unique passcodes can be issued for each user, and their usage period can be limited and managed.
【Future Development】
Smart Order PMS and ChatLock will continue to promote DX in accommodation and facility operations, strengthening the provision of solutions that realize unmanned, labor-saving, and high-value-added services.
【Overview of Smart Order PMS】
It is a cloud-based all-in-one accommodation management system (PMS) boasting an implementation record of over 200,000 facilities and 3.5 million rooms.
"Smart Order PMS" covers not only facility and room management but also all functions necessary for accommodation facility operation, such as "online guest registration," "automatic room assignment," "cleaning management," "booking engine," "price and inventory synchronization," and "OTA channel message management," solving accommodation facility operational challenges in a one-stop manner. It also provides self-check-in equipment, such as smart keys, enabling further efficiency through unmanned or reduced-staff front desks.
Since its release in 2016, "Smart Order PMS" has continued to evolve. In 2023, it launched services in Japan, and transactions using "Smart Order PMS" globally reached 790 billion yen annually. Leveraging its "実績" (track record) of solving various challenges and its supporting "技術力" (technological capabilities), it provides solutions that realize efficient operation of accommodation facilities and improve service quality and profitability.
【Overview of ChatLock】
ChatLock Co., Ltd. is a company that consistently handles the development, manufacturing, and sales of electronic locks.
Under the philosophy of "Making keys freer and safer," it provides security and convenience to diverse facilities such as residences, offices, accommodation facilities, warehouses, and educational institutions.
Beyond the development of the electronic lock body itself, it has established a system to handle everything from dedicated apps, cloud systems, and integration with external management systems (such as PMS) in-house, providing one-stop support from installation and operational assistance after introduction to troubleshooting.
【Overview of Smart Order Co., Ltd.】
Company Name: Smart Order Co., Ltd. (https://smartorder-jp.com/)
Representative: Takuya Ishikawa, Representative Director
Location: Hosaka Kousan Building 6F, 2-17-13 Shibaura, Minato-ku, Tokyo
Business:
- Development, sales, and operation of the cloud-based PMS "Smart Order PMS"
- Development and sales of check-in systems and equipment for accommodation facilities
### Start of Integration between "Smart Order PMS" and "ChatLock"
【About the Integration of Smart Order PMS and ChatLock】
This integration seamlessly unifies the accommodation management system "Smart Order PMS" with the smart lock "ChatLock," achieving complete automation of key management and check-in operations in accommodation facilities.
【Features of Smart Order PMS】
Smart Order PMS is a cloud-based PMS that supports the operational efficiency of accommodation and unmanned facilities.
Key features:
- Centralized reservation and customer management
- Automated operation design
- High scalability through flexible integration with external systems
This integration further enables unmanned and labor-saving check-in operations.
【Features of ChatLock】
ChatLock's biggest feature is that it is a smart lock that can be installed without construction work.
Key features:
- Can be retrofitted to existing doors
- No wiring work required, significantly reducing initial installation costs and construction period
- Designed for easy adoption in small-scale facilities and guesthouses
It significantly lowers the barrier to entry compared to conventional electronic locks, making it possible to deploy to a wide range of facilities.
【Benefits of Introduction】
Through this integration, facility operators can gain the following value:
- Realization of completely contactless operations: By automatically sending key information after reservation, check-in procedures become unnecessary.
- Significant improvement in operational efficiency: Reduces key handover and management tasks, optimizing labor costs.
- Enhanced security and flexibility: Unique passcodes can be issued for each user, and their usage period can be limited and managed.
【Future Development】
Smart Order PMS and ChatLock will continue to promote DX in accommodation and facility operations, strengthening the provision of solutions that realize unmanned, labor-saving, and high-value-added services.
【Overview of Smart Order PMS】
It is a cloud-based all-in-one accommodation management system (PMS) boasting an implementation record of over 200,000 facilities and 3.5 million rooms.
"Smart Order PMS" covers not only facility and room management but also all functions necessary for accommodation facility operation, such as "online guest registration," "automatic room assignment," "cleaning management," "booking engine," "price and inventory synchronization," and "OTA channel message management," solving accommodation facility operational challenges in a one-stop manner. It also provides self-check-in equipment, such as smart keys, enabling further efficiency through unmanned or reduced-staff front desks.
Since its release in 2016, "Smart Order PMS" has continued to evolve. In 2023, it launched services in Japan, and transactions using "Smart Order PMS" globally reached 790 billion yen annually. Leveraging its "実績" (track record) of solving various challenges and its supporting "技術力" (technological capabilities), it provides solutions that realize efficient operation of accommodation facilities and improve service quality and profitability.
【Overview of ChatLock】
ChatLock Co., Ltd. is a company that consistently handles the development, manufacturing, and sales of electronic locks.
Under the philosophy of "Making keys freer and safer," it provides security and convenience to diverse facilities such as residences, offices, accommodation facilities, warehouses, and educational institutions.
Beyond the development of the electronic lock body itself, it has established a system to handle everything from dedicated apps, cloud systems, and integration with external management systems (such as PMS) in-house, providing one-stop support from installation and operational assistance after introduction to troubleshooting.
【Overview of Smart Order Co., Ltd.】
Company Name: Smart Order Co., Ltd. (https://smartorder-jp.com/)
Representative: Takuya Ishikawa, Representative Director
Location: Hosaka Kousan Building 6F, 2-17-13 Shibaura, Minato-ku, Tokyo
Business:
- Development, sales, and operation of the cloud-based PMS "Smart Order PMS"
- Development and sales of check-in systems and equipment for accommodation facilities