Zero Phone/FAX Communication. KOMAINU Releases New Online Ordering Function 'KOMA ORDER' for Security Requests!

Zero Phone/FAX Communication. KOMAINU Releases New Online Ordering Function 'KOMA ORDER' for Security Requests!

With the mission to revolutionize the back-office operations of the security industry, Jaganoot Corporation (Shibuya-ku, Tokyo, Representative Director: Tomohito Hirai) has released a new function 'KOMA ORDER (Koma Order)' for its DX solution platform 'KOMAINU (Komainu)' for the security industry, which allows online management of security ordering operations from customer companies.

KOMAINU is an all-in-one platform that can manage all back-office operations of the security industry, including dispatch management, shift management, contract management, payroll, billing, and accounting, using AI. With the addition of 'KOMA ORDER', it digitizes the conventional analog ordering operations and seamlessly connects customer companies and security companies, further supporting business efficiency and stable field operations.

Development Background: The Limitations of Analog Ordering Reliant on Phone, Email, and FAX

In many security sites, security requests (orders) from customer companies are still being made through phones, emails, and faxes. Therefore, both customer and security company sides have been facing the following challenges on a daily basis.

Lack of Transparency: It is unclear what arrangement status the order is in unless a phone call is made.

Complexity of Communication: Busy with email exchanges and fax confirmations, making it difficult to track past history.

Risk of Missed Responses: Delays in response may occur during the absence of the person in charge, and order or confirmation omissions may easily occur due to transcription errors.

'KOMA ORDER' has been developed to solve all these issues through online management, enabling the completion of the entire process from ordering to arrangement and subsequent communication within a single screen.

Main Features of 'KOMA ORDER'

Features of KOMAINU's new function 'KOMA ORDER' to make security business easier and smarter

1. Customer Company Side: Intuitive Operation for 'Easy Ordering' Anytime, Anywhere

Customer companies can smoothly place security orders from the web screen without the hassle of phone or fax.

Input of Site Information: Simply input the site address, schedule, number of people, and default working hours to complete the order to the security company. It also flexibly responds to additional orders from existing sites.

Real-time Status Confirmation: You can always check the status after ordering (in progress, accepted, unavailable), making phone calls for confirmation unnecessary.

Consultation and Adjustment via Chat: Including document delivery, everything is completed within the system's chat. Past communications are also retained as history, making handover smooth.

Customer companies can smoothly place security orders from the web screen without the hassle of phone or fax, using KOMAINU's KOMA ORDER function.

2. Security Company Side: Seamless Management from Order Management to Control (Shift Creation)

Immediately visualize order information from customers and prevent internal coordination mistakes.

One-screen Unified Management: Easily grasp the order contents and the latest status from each customer. This can be directly linked to shift creation, directly reducing input errors.

Easy Invitation of Customer Users: You can easily invite and activate the person in charge of the customer company who is communicating with the system and manage them.

Easily grasp the order contents and the latest status from each customer.

You can easily invite and activate the person in charge of the customer company who is communicating with the system and manage them.

These challenges are solved by 'KOMA ORDER'

Conventional Issues

Solution by KOMA ORDER

Order status is unclear via phone or fax

Real-time status confirmation is possible

Email exchanges and tracking of history are cumbersome

Unified management with a dedicated chat

There is a risk of order or confirmation omissions

Response status is visualized through status management

Response is delayed due to the absence of the person in charge

Orders can be placed online 24/7

Future Outlook

Through approximately 30-40 updates per month, we will continue to directly reflect the voices of our contracted companies in the system. We will continue to promote further DX of security operations through 'KOMAINU'. By repeatedly updating functions and ease of use that thoroughly incorporate the voices of the field, we aim to be the most user-friendly and trusted platform for all managers, team members, and trading partner companies.

About the Cloud Control and Business System 'KOMAINU' for the Security Industry

Cloud Control and Business System 'KOMAINU' for the Security Industry

KOMAINU will continue to evolve with a steadfast attitude of thoroughly listening to and reflecting the voices of the field.

KOMAINU is an all-in-one cloud-based system that centrally manages back-office operations for the security industry, covering both Type 1 and Type 2 services. It manages control management, AI automatic assignment, contract management, shift management, accounts receivable management, sales aggregation, invoice issuance, payroll issuance, labor management, and automatic generation of attached ledgers, making it a system strong in invoicing and payroll, used in over 200 locations. It has spread through word of mouth and referrals, with a continuation rate of over 99% (as of the end of October 2025). It is used by a wide range of companies, from small elite security companies with 20 members to large security companies ranked in the top 100 in the industry.

Currently, inquiries and contracts from security companies with 50 to 3000 members are rapidly increasing. The system is attracting attention as it realizes differentiation in aspects such as business efficiency improvement, increased hiring rate, and reduced turnover rate, with functions that are well-received for solving issues unique to the security industry.

As the 'IT consultant most familiar with the security industry,' we consistently support our customers from improving business flows to actual operation. Even after introduction, we provide unlimited phone, Zoom, and chat support, and IT consultants thoroughly back up companies that feel anxious about DX.

What KOMAINU Can Do

What the Cloud Control and Business System 'KOMAINU' for the Security Industry Can Do

(Development Background)

In many security sites, shift management for direct-to-home security guards is often done by phone, LINE, or whiteboard, and information is not centrally managed, leading to issues of personal dependency. Additionally, conventional systems are often complex to operate and not fully utilized. To solve these issues, 'KOMAINU' is cloud-based and can be used from anywhere with a web environment. With 30-40 updates per month, it reflects the voices of contracted companies and achieves intuitive and easy-to-use operability.

About Our Services

With the mission to revolutionize the back-office operations of the security industry, we provide the cloud-based business system 'KOMAINU' for the security industry and the electronic report system 'KOMA Sign' (patent pending). In just two and a half years, we have exceeded 170 contracted companies and are growing as a service that leads the DX of security industry back offices.

We will continue to solve various challenges in the security industry and support security companies that will survive into the next generation.