Tokio Marine & Nichido Integrates Internal Information Distribution Platform into NewCommunicator
CommunitiO announced that Tokio Marine & Nichido has adopted 'NewCommunicator' as its internal information distribution infrastructure. The platform enables stable, real-time bulk and targeted messaging via Microsoft Teams for approximately 40,000 group employees.
📋 Article Processing Timeline
- 📰 Published: May 27, 2026 at 10:00
- 🔍 Collected: May 31, 2026 at 23:01 (109h 1m after Published)
- 🤖 AI Analyzed: June 2, 2026 at 01:33 (26h 31m after Collected)
CommunitiO announced that NewCommunicator has been adopted by Tokio Marine & Nichido Fire Insurance Co., Ltd. (Tokio Marine & Nichido) as its internal information distribution platform.
Tokio Marine & Nichido successfully migrated from its legacy Teams extension and internally developed broadcast system, building a structure capable of instantly and stably distributing information to approximately 40,000 employees, including group companies.
Background of Implementation
Previously, Tokio Marine & Nichido used two systems to communicate organizational information:
1. Internally developed broadcast function: A popup app on PCs for high-urgency notifications like system maintenance.
2. Microsoft Teams extension: Used for management messages and high-priority news, or as a backup when the broadcast system was unavailable.
With both systems reaching end-of-support, a review of the fragmented distribution tools became necessary. After evaluating multiple products, NewCommunicator was selected for its ability to unify emergency and non-emergency distribution, high affinity with Microsoft Teams, and detailed management capabilities.
Representative Comments
'Initially, we were just looking for a replacement, but NewCommunicator proved to be a solution that could advance our information governance. The ability to manage target audiences and permissions, along with visualizing distribution results, has significantly improved our communication quality. Throughout the process, we conducted multiple security audits and highly valued CommunitiO’s sincerity and commitment to strengthening safety from both design and operational perspectives. We now stably distribute about 15 messages per month to 40,000 employees with high open rates.' (Risa Ogishima, IT Planning Dept., Tokio Marine & Nichido)
New Variable Insertion Feature
NewCommunicator, which enables bulk and targeted distribution via Teams, has implemented a new 'variable insertion feature.' This allows names and other attribute-specific information to be inserted into messages, making bulk communications feel personal. This is a step toward truly personalized internal communication.
Tokio Marine & Nichido successfully migrated from its legacy Teams extension and internally developed broadcast system, building a structure capable of instantly and stably distributing information to approximately 40,000 employees, including group companies.
Background of Implementation
Previously, Tokio Marine & Nichido used two systems to communicate organizational information:
1. Internally developed broadcast function: A popup app on PCs for high-urgency notifications like system maintenance.
2. Microsoft Teams extension: Used for management messages and high-priority news, or as a backup when the broadcast system was unavailable.
With both systems reaching end-of-support, a review of the fragmented distribution tools became necessary. After evaluating multiple products, NewCommunicator was selected for its ability to unify emergency and non-emergency distribution, high affinity with Microsoft Teams, and detailed management capabilities.
Representative Comments
'Initially, we were just looking for a replacement, but NewCommunicator proved to be a solution that could advance our information governance. The ability to manage target audiences and permissions, along with visualizing distribution results, has significantly improved our communication quality. Throughout the process, we conducted multiple security audits and highly valued CommunitiO’s sincerity and commitment to strengthening safety from both design and operational perspectives. We now stably distribute about 15 messages per month to 40,000 employees with high open rates.' (Risa Ogishima, IT Planning Dept., Tokio Marine & Nichido)
New Variable Insertion Feature
NewCommunicator, which enables bulk and targeted distribution via Teams, has implemented a new 'variable insertion feature.' This allows names and other attribute-specific information to be inserted into messages, making bulk communications feel personal. This is a step toward truly personalized internal communication.
FAQ
東京海上日動火災保険が導入した情報配信基盤は何か？
株式会社コミュニティオが提供するTeams拡張機能「ニューコミュニケーター」です。
ニューコミュニケーター導入により何が解決したか？
分散していた配信ツールの見直し、緊急・非緊急情報の共通基盤化、および配信権限や結果の可視化による情報配信の統制・品質向上が実現しました。
ニューコミュニケーターの対象規模は？
東京海上日動グループの従業員約40,000名です。
ニューコミュニケーターに新しく追加された機能は何か？
メッセージ内に宛名や属性に応じた個別情報を差し込める「変数差し込み機能」が実装されました。
ニューコミュニケーターはどのような配信に対応しているか？
Teamsを通じた全社宛ての一斉配信や、ターゲットを絞り込んだ配信に対応しており、開封率やリンククリック履歴の捕捉も可能です。